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Lead Software Engineer, Amazon Connect

3 months ago

Port Coquitlam, British Columbia, Canada Amazon Full time $150,700
Lead Software Engineer, Amazon Connect - Voice Solutions

The AWS Applications and Higher Level Abstractions (Apps) division offers a range of horizontal and industry-specific applications designed for business users, delivering the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning capabilities that define AWS services. This group encompasses services such as Amazon Connect (an economical cloud-based contact center), End User Computing solutions (including Amazon Workspaces and AppStream), Marketing Technology (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) tailored for various sectors including retail, sports, and travel.
Are you eager to transform an industry by enhancing customer experiences? Do you seek a role where your contributions can create significant and immediate impact? Join a pioneering team that is developing a product poised to engage millions of users daily.

Amazon Connect is a groundbreaking cloud-based contact center solution that empowers businesses to provide engaging, dynamic, and personalized customer service experiences. It is the culmination of a decade of innovation that has shaped the tools Amazon employs to deliver award-winning customer service at scale, now available as a public service. With Amazon Connect, businesses can establish their own cloud-based contact center and begin handling calls within minutes. This service harnesses the power of Artificial Intelligence and integrates seamlessly with a vast ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3, and Amazon Kinesis to create a truly user-friendly, extensible, and natural customer experience. Through this technology, we are revolutionizing the industry and redefining how customers interact with businesses and how agents assist them. Our rapidly expanding customer base presents exciting challenges that involve solving complex engineering and algorithmic problems. We are in search of passionate and skilled Software Development Engineers to join us in innovating this new service that meets customer demands for modern contact centers. This position offers a unique opportunity to contribute to a fast-growing business shortly after its launch and to help shape the technology and product as we evolve. You will play a vital role in developing the next generation of contact centers, delivering scalable and resilient systems while maintaining a strong focus on customer satisfaction. Industry analysts have noted, "Amazon Connect is strategically positioned to significantly disrupt the market by enabling companies to prioritize customer service over traditional service centers." As a senior engineer on our team, you will lead the end-to-end development process, from requirements gathering to implementation, collaborating closely with other senior technical leaders across the organization. You should possess a solid understanding of computer science fundamentals and practical industry experience, working across the technology stack, including modern web technologies, SOA, databases, AI, ML, Big Data, and more.
**Work/Life Balance and Career Development**
Our team is committed to supporting new members. We have a diverse mix of experience levels and tenures, fostering an environment that values knowledge sharing and mentorship. Our engineers take pleasure in mentoring newer colleagues through one-on-one guidance and code reviews.
We prioritize your career advancement. We strive to assign projects and tasks that will help each team member develop into a well-rounded engineer, enabling them to tackle more complex challenges in the future.
**Inclusive Team Culture**
Our team is dedicated to attracting, developing, and retaining exceptional talent from diverse backgrounds. We believe that an inclusive and welcoming culture enhances our ability to build superior services and teams.
We seek a new team member who is enthusiastic, empathetic, curious, motivated, reliable, and capable of collaborating effectively with a diverse group of peers; someone who will contribute to amplifying the positive and inclusive team culture we are cultivating.
**About AWS: Diverse Experiences**
Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed, we encourage you to apply. If your career is just beginning, has not followed a traditional path, or includes alternative experiences, we welcome your application.
**Why AWS**
Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform globally. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our extensive suite of products and services to power their operations.
**Work/Life Balance**
We value work-life harmony. Achieving success at work should not come at the expense of personal sacrifices, which is why flexible work hours and arrangements are integral to our culture. When we feel supported both at work and at home, there is nothing we cannot accomplish in the cloud.
**Inclusive Team Culture**
At AWS, we embrace our differences. Our employee-led affinity groups foster a culture of inclusion that empowers us to take pride in our uniqueness. Ongoing events and learning experiences inspire us to continuously celebrate our diversity.
**Mentorship and Career Growth**
We are committed to raising our performance standards as we strive to become the best employer. You will find abundant opportunities for knowledge sharing, mentorship, and other career-advancing resources to help you grow into a more well-rounded professional.