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Claims Processing Specialist
3 months ago
Warranty Administrator
Maxim Truck and Trailer
Overview:
Are you detail-oriented and skilled in office administration? We are seeking a full-time Warranty Administrator to enhance our operations. In this pivotal role, you will be responsible for preparing, submitting, and monitoring warranty claims to various suppliers, ensuring exceptional customer satisfaction while optimizing company profitability and maintaining strong vendor and inter-departmental relationships. Additionally, you will review and finalize repair orders to guarantee accurate and timely invoicing.
Key Responsibilities:
- Review warranty repair orders to confirm complete and precise information.
- Gather or clarify necessary information from relevant parties.
- Finalize warranty repair orders by generating invoices based on collected data.
- Submit warranty claims and maintain warranty service records. Address any discrepancies between vendor payments and original requests or claim rejections. Investigate variances and determine if additional information or documentation could enhance claim reimbursement. Resubmit claims when beneficial.
- For warranty claims transitioning to policy claims, download the 'goodwill' form, submit it online or via fax, and track for potential payment responses.
- Provide warranty parameter information to front counter staff upon request.
- Notify Service Coordinators when warranty work affects customer service or payment.
- Address customer inquiries or concerns regarding warranty matters.
- Complete repair orders and invoices promptly to prevent losses due to late filing.
Qualifications:
- Minimum of 3 years of experience in the heavy-duty truck or trailer industry or a related field.
- Experience in invoicing with a solid understanding of debits and credits.
- Familiarity with standard repair times and management of repair orders is preferred.
- General knowledge of warranty guidelines and approval processes is advantageous.
- Understanding of International (Navistar) warranty processes is a plus.
- A collaborative team player with a strong commitment to customer service.
- Effective communication skills across all organizational levels.
- Highly organized, able to prioritize tasks and meet deadlines.
- Excellent analytical and fact-finding abilities.
- Strong numerical aptitude with attention to detail and accuracy.
- Proficient in MS Word/Excel, email, internet, keyboarding, and data entry.
- Experience with centralized computer billing systems; knowledge of Karmak is preferred.
What We Offer:
- Competitive hourly wage.
- Comprehensive group benefits including health, dental, and vision coverage.
- Educational assistance program.
- Referral bonuses.
- Opportunities for career advancement.
- Complimentary parking.
- Support from a national company.
Work Schedule: Monday to Friday, 8:30 AM – 5:00 PM
About Us:
We are dedicated to providing high-quality transportation equipment, parts, and services to our customers. As a full-service truck and trailer equipment dealer with multiple locations across Canada, we take pride in being a Canadian company with a workforce of 500 employees.
