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Admitting Clerk

2 months ago

Oshawa, Ontario, Canada Lakeridge Health Full time
Job Summary

Lakeridge Health is seeking a highly skilled and detail-oriented Admitting Clerk to join our team in the Emergency Department. As a key member of our patient registration team, you will be responsible for ensuring seamless patient flow and providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Register all Emergency patients in a timely and accurate manner
  • Provide direction and information to ER patients and their families
  • Utilize EPIC Clinical Information System (CIS) for admitting and discharging patients
  • Maintain ER records and scan documents as required
  • Provide ED wait time passports to patients
  • Document WSIB and collect and document insurance information
  • Create financial forms and receive payments
  • Answer telephone inquiries and relay accurate messages
  • Assist with morgue processes and other related duties as required
Requirements
  • Medical Office Administration Diploma or equivalent combination of education and experience
  • Demonstrated strong communication and interpersonal skills
  • Knowledge of EPIC Patient Access
  • Keyboarding skills of 35 w.p.m. (tested)
  • Knowledge of medical terminology (tested)
  • Proven ability to work well in a high-paced environment with frequent interruptions
  • Proven ability to work with minimal supervision and to demonstrate initiative and be a self-starter
  • Physically capable of reaching, pulling, bending, walking, lifting, carrying frequently throughout the shift to accomplish tasks
  • Proven attention to detail
  • The ability to handle multiple tasks simultaneously, prioritization, organizational and time-management abilities
  • Must have satisfactory performance record
  • Demonstrated ability to provide excellent customer service when dealing with patients, colleagues, volunteers and other members of the community and public
  • Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy
  • Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety program and practices including staff, patient, and environmental safety and participation in regular in-service education in this area
Conditions of Employment
  • The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364
  • Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months
  • Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA)
Why Join Lakeridge Health?

Lakeridge Health is committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer, we welcome applications from all qualified applicants. We are committed to providing a safe and healthy work environment and to preventing the transmission of COVID-19 infections among Lakeridge Health team members and our patients.