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Senior IT Operations Analyst
3 months ago
Work Location: Canada
Hours: 37.5
Line of Business: Technology Solutions
Pay Details: We are dedicated to ensuring fair and equitable compensation for all our employees. We encourage candidates to engage in open discussions with our HR Team regarding compensation-related inquiries, including details specific to this role.
Job Overview: The TD Engineering Operations team comprises highly skilled professionals known for their commitment to exceptional customer service and the uninterrupted operation of our infrastructure technologies. This team oversees the implementation and delivery lifecycle for IT components across various technology sectors, including installation, maintenance, decommissioning, system performance, capacity management, and the assessment of emerging technologies.
We seek an individual with a diverse skill set and relevant experience to undertake a wide range of operational service and support tasks. You will operate with minimal supervision in areas such as data center management, maintenance, installations, decommissioning, performance monitoring, incident management, and technical support. This role may require travel as necessary. Weekend and overtime hours may also be expected.
Key Responsibilities:
- Spearhead strategic technology initiatives, while building and maintaining critical components of the firm’s enterprise infrastructure and associated project portfolio.
- Provide leadership in delivering 24/7 service operations, ensuring compliance with KPIs and audit requirements.
- Oversee remote sites and coordinate work performed by third-party vendors.
- Manage Business Continuity Plans, ensuring documentation is current and approved.
- Participate in meetings to gather business requirements for data center capacity planning and workflow management.
- Support applications and systems by meeting or exceeding service standards while minimizing operational risks.
- Efficiently schedule equipment installations and cabling requests, collaborating with partners and planning parallel work streams when feasible.
- Collaborate closely with stakeholders to enhance the stability of the production environment.
- Lead support efforts for Data Center infrastructure.
- Research industry standards, best practices, and technological innovations, providing recommendations accordingly.
- Deliver quality services and solutions that align with objectives and client needs.
Required Qualifications:
- Extensive experience in vendor management, data center operations, and process documentation.
- Strong financial management capabilities in budgeting, forecasting, and cost control.
- Ability to understand the broader context of private and public cloud-hosted infrastructure and services.
- Functional knowledge of project management principles and their application to infrastructure projects and teams.
- Proven ability to apply technological solutions to business challenges and collaborate with global teams.
- Capacity to work independently in a senior or lead role across a diverse range of tasks.
- Proficient in ServiceNow and Microsoft products.
- 5-10 years of experience in data center management, focusing on IT hardware, databases, and Ethernet cable infrastructure.
About Us: TD is recognized as one of the leading global financial institutions and ranks as the fifth largest bank in North America by the number of branches. We are committed to delivering exceptional customer experiences to millions of households and businesses across Canada, the United States, and beyond.
Language Requirement: N/A.