Current jobs related to Senior Director of Customer Experience and Strategy - Old Toronto, Ontario - Hootsuite

  • Director of IT Architecture and Strategy

    1 month ago

    Old Toronto, Ontario, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    Job Title: Director, Information TechnologyAs the Director of Information Technology, you will lead the charge in driving transformation across the Ontario Public Service (OPS) with strategic technology leadership.Job Summary:The Enterprise Digital and Technology Strategy Division is at the forefront of driving the OPS mission by enabling efficient,...

  • Director of IT Architecture and Strategy

    1 month ago

    Old Toronto, Ontario, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    Job Title: Director, Information TechnologyAs the Director of Information Technology, you will lead the charge in driving transformation across the Ontario Public Service (OPS) with strategic technology leadership.Job Summary:The Enterprise Digital and Technology Strategy Division is at the forefront of driving the OPS mission by enabling efficient,...

  • Customer Experience Director

    3 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...

  • Director, Threat Intelligence Specialist

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Director, Threat Intelligence Specialist

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Senior Director, Examinations Methodology, Programs and Strategy

    1 month ago

    Old Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Senior Director, Examinations Methodology, Programs and StrategyAt Canadian Imperial Bank of Commerce, we're seeking a seasoned professional to lead our examination methodology and standards development. As a Senior Director, you'll be responsible for creating and maintaining our Regulatory Compliance and Enterprise Anti-Money Laundering Exam methodology and...

  • Senior Director, Examinations Methodology, Programs and Strategy

    1 month ago

    Old Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Senior Director, Examinations Methodology, Programs and StrategyAt Canadian Imperial Bank of Commerce, we're seeking a seasoned professional to lead our examination methodology and standards development. As a Senior Director, you'll be responsible for creating and maintaining our Regulatory Compliance and Enterprise Anti-Money Laundering Exam methodology and...

  • Digital Experience Product Strategy Director

    3 weeks ago

    Old Toronto, Ontario, Canada Société Financière Manuvie Full time

    Director, Digital Experience Product Strategy - Investor Client ExperienceThe Director, Digital Experience Product Strategy - Investor Client Experience is responsible for managing and delivering product roadmaps that support our digital experience for clients of Manulife Wealth and Manulife Investment Management in Canada.Key Responsibilities:Develop and...

  • Digital Experience Product Strategy Director

    3 weeks ago

    Old Toronto, Ontario, Canada Société Financière Manuvie Full time

    Director, Digital Experience Product Strategy - Investor Client ExperienceThe Director, Digital Experience Product Strategy - Investor Client Experience is responsible for managing and delivering product roadmaps that support our digital experience for clients of Manulife Wealth and Manulife Investment Management in Canada.Key Responsibilities:Develop and...

  • Executive Director

    3 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...

  • Executive Director of Senior Living

    4 weeks ago

    Old Toronto, Ontario, Canada Sienna Senior Living Full time

    Senior Executive Director OpportunitySienna Senior Living is seeking a visionary leader to serve as the Senior Executive Director of our community. As the most senior leader in our home, you will cultivate a culture of compassion, dignity, and respect for our residents. This pivotal role requires a multifaceted individual who can balance the demands of...

  • Executive Director of Senior Living

    4 weeks ago

    Old Toronto, Ontario, Canada Sienna Senior Living Full time

    Senior Executive Director OpportunitySienna Senior Living is seeking a visionary leader to serve as the Senior Executive Director of our community. As the most senior leader in our home, you will cultivate a culture of compassion, dignity, and respect for our residents. This pivotal role requires a multifaceted individual who can balance the demands of...

  • Executive Director

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...

  • Executive Director

    2 months ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...

  • Digital Experience Product Strategy Director

    4 weeks ago

    Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Director, Digital Experience Product Strategy – Investor Client ExperienceThe Director, Digital Experience Product Strategy – Investor Client Experience is responsible for managing and delivering product roadmaps that support our digital experience for clients of Manulife Wealth and Manulife Investment Management in Canada. This role initiates and...

  • Digital Experience Product Strategy Director

    3 weeks ago

    Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Director, Digital Experience Product Strategy – Investor Client ExperienceThe Director, Digital Experience Product Strategy – Investor Client Experience is responsible for managing and delivering product roadmaps that support our digital experience for clients of Manulife Wealth and Manulife Investment Management in Canada. This role initiates and...

  • Tax Strategy Director

    1 month ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join Our Team as a Senior Director, Tax StrategyWe are seeking a highly skilled and experienced Senior Director, Tax Strategy to join our team at EQ Bank | Equitable Bank. As a key member of our Accounting and Finance Department, you will play a critical role in shaping our tax planning and strategy efforts.About the RoleThe Senior Director, Tax Strategy...

  • Tax Strategy Director

    1 month ago

    Old Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join Our Team as a Senior Director, Tax StrategyWe are seeking a highly skilled and experienced Senior Director, Tax Strategy to join our team at EQ Bank | Equitable Bank. As a key member of our Accounting and Finance Department, you will play a critical role in shaping our tax planning and strategy efforts.About the RoleThe Senior Director, Tax Strategy...

  • Executive Director of Senior Living

    1 month ago

    Old Toronto, Ontario, Canada Sienna Senior Living Full time

    Senior Executive Director OpportunitySienna Senior Living is seeking a visionary leader to join our team as the Senior Executive Director. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion.About the RoleAs the most senior leader in our home, you will cultivate happiness in daily...

  • Digital Experience Product Strategy Director

    4 weeks ago

    Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Director, Digital Experience Product Strategy – Investor Client ExperienceAs a key member of the Manulife Wealth and Manulife Investment Management team in Canada, the Director, Digital Experience Product Strategy – Investor Client Experience plays a pivotal role in shaping the digital experience for clients. This role oversees the product roadmaps that...

Senior Director of Customer Experience and Strategy

2 months ago

Old Toronto, Ontario, Canada Hootsuite Full time
About the Role

We are seeking a visionary leader to drive our customer experience and strategic initiatives, ensuring that our customer-centric approach remains a key differentiator in the market.

Key Responsibilities
  • Develop and Execute a Comprehensive Customer Experience Roadmap: Align with Hootsuite's vision and objectives, for customers with 1:1 support as well as those in our scaled, 1:many motions.
  • Lead and Inspire a Customer-Facing Team: Hire, mentor, and inspire a combination of customer-facing and operational roles to achieve excellence in customer experience.
  • Unify and Integrate Key Functional Areas: Help the company prepare for the next phase of growth by unifying and integrating key functional areas to improve customer retention and expansion.
  • Analyze Customer Needs and Deliver Insights: Analyze customer needs and deliver data-driven insights to key stakeholders to enhance the customer journey and experience.
  • Build and Operationalize Customer Experience Metrics: Build informed understanding of how customers interact with Hootsuite's success and support teams, and build out, socialize and operationalize key customer experience metrics.
  • Lead Global Initiatives: Lead global initiatives that may include, but are not limited to:
    • Customer Advisory Boards
    • Customer Community
    • Voice of Customer programs
  • Craft and Execute Winning Go-to-Market Strategies: Collaborate with executives and company leaders to craft and execute winning go-to-market strategies, including Customer Success, Customer Support, and Product in order to champion improvements in the customer experience and build stronger alignment across all stakeholder groups.
  • Identify Key Growth Opportunities and Recommend Risk Mitigation Strategies: Partner with functional leaders to identify key growth opportunities and recommend risk mitigation strategies.
  • Develop and Present Impactful Content: Develop and present impactful content and presentations for various platforms and audiences, including executive and board-level presentations.
  • Drive Process Improvement and Cost Optimization: Drive process improvement, cost optimization, and operational efficiency to enhance the overall customer experience.
  • Utilize Data Analytics and Forecasting: Utilize data analytics and forecasting to guide strategic decisions and improve customer outcomes, including Likelihood to Renew score and other customer health tracking measures.
  • Lead Organizational Change Initiatives: Lead organizational change initiatives to ensure alignment of service delivery and post-sales strategy with customer experience targets.
  • Develop and Implement Training Programs: Develop and implement training programs to enhance employee experience and promote a customer-centric approach.
  • Foster Diversity and Inclusion: Foster diversity and inclusion across teams, ensuring a supportive and equitable work environment.
Requirements
  • Advanced Level of Experience in Customer Experience, Success, and Strategy: Advanced level of experience in customer experience, success, and strategy, with a strong track record of driving growth and value in startups and scale-ups.
  • Proven Experience in Leading Global Teams: Proven experience and success in leading global teams, managing diverse stakeholders, and fostering a customer-centric culture.
  • Expertise in Strategic Planning and Program Management: Expertise in strategic planning, program management, and process improvement.
  • Strong Data Analytics and Analysis Capabilities: Strong data analytics, analysis, and forecasting capabilities to drive data-driven decision-making.
  • Customer Focus and Resilience: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs, and can effectively cope with change, finding ways to advance work and projects.
  • Inclusive Leadership and Play to Win: Builds inclusive, cohesive teams which apply diversity to achieve common goals, and capably delivers results through others, is good at establishing clear direction, helping others achieve their best work.
  • Long Range Planning: Determined to succeed, and motivated by the success of customers, colleagues, and the community.