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Fashion Consultant

3 months ago

Dartmouth, Canada David's Bridal Full time

Key Responsibilities:

Customer Engagement

Greet all clients with authentic warmth and enthusiasm, both in person and over the phone, ensuring clear and effective communication tailored to individual customer needs. Utilize all available systems to manage customer interactions, ensuring a seamless and exceptional experience (Appointments/Clients/Point of Sale). Employ digital tools to gather and share relevant information with clients. Deliver outstanding service to multiple clients simultaneously, contributing to the establishment's goal of achieving 5-Star Customer Service. Proactively resolve customer issues with confidence and know when to escalate matters to management. Prepare for client appointments by reviewing profiles and preferences, ensuring fitting rooms are ready. Cultivate relationships by welcoming clients, asking insightful questions, and actively listening to understand their expectations and desires. Aim to identify the ideal gown or dress within the first three selections presented to the client. Review scheduling calendars and coordinate future appointments based on client needs; follow up with clients to remind them of upcoming sales. Explain the significance of alterations in perfecting the dress for special occasions, collaborating with Alterations Specialists to set up fitting appointments. Assist the team in achieving an 80% conversion rate of brides to alteration appointments. Ensure accurate measurements are taken and recorded for ordering dresses, minimizing returns and exchanges. Maintain store standards (cleanliness, organization, promotional readiness) to facilitate a flawless shopping experience. Report any equipment issues to management. Adhere to high dress code standards. Promote the loyalty program and partner services to enhance the customer experience for all life events.

Analytical Skills & Decision Making

Respond promptly to customer inquiries, providing detailed product and service information. Build relationships to exceed customer satisfaction and loyalty.

Performance Management

Meet sales productivity standards by applying the 5-Step Selling Process. Support all cash handling procedures and ensure transactions are processed accurately, making every customer feel valued. (Inquire about their shopping experience, suggest additional products, confirm contact details, review receipts/policies, and schedule future appointments). Maintain knowledge of procedures for special order dresses. Consistently achieve a platform conversion rate of 65% or higher. Meet add-on sales goals, including headpieces at 75%, foundations at 10%, and shoes at 20%. Schedule follow-up appointments for the entire wedding party, including bridesmaids, mothers of the bride, and flower girls. Become a trusted advisor by completing training promptly and continuously enhancing product knowledge and fashion expertise. Strive to become a Circle of Excellence member by surpassing sales targets.

Adaptability

Implement new processes, behaviors, contests, and programs as directed. Perform assigned duties as directed by management, including: Promotion and signage setup Merchandising and visual displays Inventory markdowns and counts

Commitment to Team Goals

Actively support the team in achieving sales, service, and operational objectives. Accurately record time for all scheduled shifts, breaks, and meals. Adhere to all loss prevention and security protocols.

Personal Development

Focus on personal growth and learning, completing all assigned training for ongoing development. Celebrate the achievements of team members and share expertise with fellow consultants. Be receptive to coaching and feedback to enhance performance. Utilize feedback from coaching sessions to improve practices. Complete all required training courses within the first 90 days and stay current with training materials.

Required Skills:

Integrity

Align actions with words to foster trust and respect.

Determination

Pursue results with commitment and perseverance. Maintain resilience during challenging situations.

Collaboration

Foster and maintain positive relationships within and across teams.

Physical Requirements:

The role requires standing, walking, and sitting for extended periods; reaching for objects; climbing stairs; bending, kneeling, or crouching; and effective communication with customers. The ability to lift up to 25 pounds is occasionally required. Vision must be sufficient for close and distance tasks, and the use of electronic devices for prolonged periods is necessary.

Education & Experience:

A high school diploma or equivalent is required. 1-2 years of prior retail experience in an apparel, service, or specialty store environment is preferred, along with experience using computerized POS systems.

Full-Time Opportunity – A comprehensive benefits package is available.

Competitive Pay and Rewarding Environment Generous Team Member Discount After Initial Pay Period Early Pay Options Available Health, Dental, and Vision Insurance 401K Plan Paid Time Off, Sick Days, and Holidays Pet Benefits

Commitment to Diversity

David's Bridal is dedicated to fostering a culture of Diversity, Equity, and Inclusion. We aim to build a workforce that reflects the diversity of our customers. We are committed to creating an environment where all forms of diversity are celebrated and valued.

David's Bridal encourages applications from all qualified candidates and is committed to accommodating individuals with disabilities.

Disclaimer: The job description provided is intended to convey the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this position. Actual duties and responsibilities may vary. The standard base pay range for this role is available, with a minimum and maximum rate.

The starting pay rate will vary based on factors such as position, location, training, experience, and internal equity. It is uncommon for individuals to be hired at the high end of the pay range, as compensation decisions depend on the specifics of each position and candidate.