Client Liaison Field Technician
6 days ago
Job Summary
We are seeking a highly skilled Client Liaison Field Technician to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our VIP clients.
Key Responsibilities
- Provide on-site and remote technical support to VIP clients, resolving complex technical issues and interpreting client needs.
- Work autonomously to install and configure computer hardware and software, communications, and peripheral devices.
- Receive, review, and complete service requests, and independently assess and adjust technical solutions based on client issues.
- Provide preliminary or routine instruction to customers in systems, applications, and protocols.
- Alert the Manager to current or potential problems with systems, applications, or customer service requirements.
- Provide feedback to the Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Requirements
- Minimum 5 years' experience with desktop/software support & hardware (break/fix).
- Technical degree or equivalent combination of education and work experience.
- Strong verbal and written communication skills.
- Experience with printer support, Office 365, Active Directory, ticketing systems (such as Service Now).
Physical Requirements/Working Conditions
- Must have a valid driver's license and reliable personal transportation.
- Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.
- On-call work required (evenings/weekends).
About NTT DATA
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.
NTT DATA Services is an equal opportunity employer
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