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Senior Client Service Professional

2 months ago

Richmond, British Columbia, Canada CIBC Full time
About the Role

CIBC is seeking a talented and passionate Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Client Engagement - Develop and maintain strong relationships with clients, prioritize their needs, and provide solutions to meet their goals.
  • Problem Solving - Analyze client issues, identify solutions, and implement effective resolutions.
  • Technology Utilization - Stay up-to-date with the latest technology and tools, educate clients on their use, and enhance their banking experience.
Requirements
  • Client Focus - Demonstrate a strong commitment to client satisfaction, exceed expectations, and deliver exceptional service.
  • Goal-Oriented - Set and achieve goals, strive for excellence, and continuously improve client experiences.
  • People-Oriented - Build strong relationships with clients, colleagues, and stakeholders, and demonstrate empathy and understanding.
  • Continuous Learning - Stay curious, seek knowledge, and apply new skills to improve client service and support.
  • Passionate and Compassionate - Demonstrate a genuine interest in clients, respect their perspectives, and embody trust, teamwork, and accountability.
What We Offer
  • Competitive salary, performance-based compensation, and a comprehensive benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.