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Site Reliability Engineer

2 months ago

Toronto, Ontario, Canada Rogers Communications Full time

Job Summary:

Rogers Communications is seeking a highly skilled Site Reliability Engineer to join our team. As a key player in delivering Canadian audiences a diverse content portfolio, you will be at the forefront of technology innovation in the media space.

Key Responsibilities:

  • Design, develop, and implement monitoring solutions using industry-standard tools.
  • Create and maintain dashboards, alerts, and reports for system performance visibility.
  • Integrate monitoring into the software development lifecycle.
  • Collaborate with stakeholders to define and meet monitoring requirements.
  • Develop and maintain alerting strategies for timely incident detection.
  • Participate in incident response and post-mortem analysis.
  • Automate monitoring and alerting processes for efficiency.
  • Document monitoring solutions, processes, and best practices.
  • Develop support playbooks to enable Tier 1 to solve common issues without assistance.
  • Provide monitoring tool and practice training and support.
  • Work within a diverse group of DevOps engineers to enhance skills and learn new specialties.

Requirements:

  • Post-secondary education in Computer Science, Information Technology, or related field.
  • 5+ years of experience in Site Reliability Engineering, DevOps, or System Administration.
  • Proven experience with monitoring tools (Prometheus, Grafana, Loki, Zabbix, DataDog, NewRelic, SolarWinds).
  • A strong foundation in cloud platforms, including hands-on experience with AWS and Azure, and proficiency in utilizing cloud monitoring services like Amazon CloudWatch and Azure Monitor.
  • Experience with on-prem monitoring tools and strategies to ensure comprehensive coverage across hybrid environments.
  • Proficiency in scripting languages (Python, Bash).
  • Strong networking, system administration, and infrastructure management knowledge.
  • Experience with logging and distributed tracing tools.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in English, with the ability to explain technical concepts clearly and sometimes to non-technical people.