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Reservations Coordinator

2 months ago

Canada Pure Escapes Full time
Job Title: Reservations Specialist

Pure Escapes is a leading wholesaler of luxury resorts in the Maldives and Seychelles, with a reputation for excellence in service and working environment. We are seeking a Russian-speaking Reservations Specialist to join our team.

Key Responsibilities:
  • Manage day-to-day B2B booking enquiries during the evening shift
  • Receive and convert leads from relevant country agents
  • Assist clients with planning and making reservations
  • Follow due reservations process and ensure accurate input of information
  • Take ownership of the role and contribute to overall growth
  • Work with suppliers to ensure smooth operations
  • Attend travel trade shows and industry functions to research and develop products and relationships
  • Attend webinars, conferences, and educational programs
  • Suggest suitable travel options that match clients' needs
  • Book tickets, reserve accommodation, and organize rental transportation
  • Manage financial aspects of booking procedures
  • Offer and promote different services and offerings
  • Build relationships with key agents through email and phone contact
  • Provide excellent customer service and satisfaction
Requirements:
  • Ukrainian/English speaking is a must for this job
  • Previous experience of our destinations is desirable but not essential
  • Proven track record of delivering with detail orientation and accuracy
  • Proven track record of relationship management with industry peers
  • Team player who shares ideas and learning with others
  • Professional with a sense of fun
  • Excellent ability to build and manage relationships with a wide variety of people and cultures
  • Computer literate
What We Offer:

We offer a competitive remuneration package, including commission, and a dynamic working environment. The ideal candidate will be creative, proactive, and able to fully understand the needs and expectations of our ultra-net worth clients, while delivering innovative products. Strong organizational skills with a sharp focus on attention to detail and the ability to easily adapt to change in a fast-paced environment are essential. A positive 'can-do' attitude and self-starter who can manage multiple tasks at once is required.