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Office Administrator II
3 months ago
Position Overview:
This role is essential for the operations at Alberta Health Services and requires an on-site presence. Reporting directly to the Area Coordinator and CASS Manager, the Administrative Support II will facilitate various community health initiatives, including Public Health, Allied Health, and Children's Rehabilitation Services. The primary responsibility is to deliver exceptional front-line reception services to clients, staff, and the public.
Key Responsibilities:
- Manage a high volume of incoming calls and inquiries.
- Support the administrative functions under tight deadlines.
- Engage in physical tasks, including lifting and carrying items up to 25kgs.
- Maintain a dynamic presence, alternating between walking, standing, and sitting.
- Utilize critical thinking and de-escalation techniques when addressing client concerns.
Qualifications:
Essential:
- Completion of Grade 12 or equivalent.
- Proficient in basic computer skills, with a minimum typing speed of 20 wpm.
- Experience in delivering outstanding customer service to diverse stakeholders.
- Ability to maintain confidentiality and exercise discretion in all interactions.
- Capacity to work both independently and collaboratively in a fast-paced environment.
- Physical ability to wear a medical mask and perform tasks requiring movement and lifting.
Preferred:
- Familiarity with healthcare applications such as Netcare and Connect Care.
- Experience with multi-line phone systems.
- Two years of relevant office experience.
This position is vital for ensuring the smooth operation of community health services and requires a dedicated individual who can thrive in a supportive role.
