Hotel Reception Specialist

Position Overview

The Glynmill Inn Incorporated is seeking a dedicated Hotel Reception Specialist to join our team. This role is essential in ensuring a seamless experience for our guests from the moment they arrive until their departure.

Qualifications

• Education: Completion of a relevant trades certificate or diploma is preferred.
• Experience: Previous experience in a similar role is considered an asset.

Work Environment

• Located in an urban setting.
• Work within a hotel, motel, or resort atmosphere.

Key Responsibilities

• Welcome guests upon arrival and assign appropriate accommodations.
• Manage group check-ins and check-outs efficiently.
• Handle room reservations, including modifications and cancellations.
• Provide comprehensive information regarding hotel amenities and services.
• Assist guests with inquiries about local attractions and points of interest.
• Facilitate guest departures, calculate charges, and process payments.
• Maintain accurate records of room availability, reservations, and assignments.
• Adhere to safety and emergency protocols.
• Perform clerical tasks such as faxing, filing, and photocopying.
• Answer phone calls and relay messages promptly.
• Contact guests for wake-up calls as requested.
• Deliver exceptional customer service at all times.

Technical Skills

• Proficient in operating a multi-line switchboard.
• Familiarity with database software and central reservation systems (CRS).
• Comfortable using the internet for various tasks.

Safety and Security

• Must undergo a criminal record check.

Transportation Requirements

• Personal transportation is necessary.

Work Conditions

• Strong attention to detail is required.
• Ability to work effectively under pressure.

Personal Attributes

• Client-focused with a commitment to service excellence.
• Dependable and reliable team player.
• Possesses strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Demonstrates flexibility and sound judgment.
• Highly organized and efficient.

Benefits

• Health Benefits: Includes a dental plan and health care plan.
• Financial Benefits: Group insurance and pension plan available.

This position offers a permanent opportunity with a work schedule of 80 to 84 hours bi-weekly, primarily in English.

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