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Security Dispatcher

2 months ago

Burlington, Ontario, Canada Paladin Security Full time
Job Title: Security Dispatcher

We are seeking a highly skilled and detail-oriented Security Dispatcher to join our team at Paladin Security. As a Security Dispatcher, you will play a critical role in ensuring the safety and security of our clients and their properties.

Key Responsibilities:
  • Assist the Supervisor and/or Team Lead with incident and complaint investigations.
  • Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
  • Communicate any concerns/issues with Supervisor or Team Lead.
  • Communicate information to Clients and Security team members using telecommunications systems and equipment.
  • Provide customer service to Hospital Staff, Security Staff, and General Public.
  • Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
  • Dispatch all service calls to the appropriate responder(s) as per the established procedures.
  • Direct back-up support units, as needed, to incidents and calls for service.
  • Complete detailed documentation and reports of activities as called into the Security Department.
  • Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
  • Interact with Police, the Fire Department, and EMS.
  • Update and maintain the Security Incident database.
  • Perform other duties as assigned.
Requirements:
  • Strong reading, writing, and verbal communication skills.
  • Proficiency with MS Office suite, Outlook, Word, Excel, etc.
  • The ability to type a minimum of 50 WPM with no errors.
  • Ability to learn and adapt to new software/applications.
  • A working knowledge of the Occupational Health & Safety Act.
  • Knowledge of Trespass to Property Act.
  • Commitment to professionalism and excellence in customer service.
  • Ability to function effectively in a fast-paced and stressful environment.
  • Ability to process large call volumes and exercise sound and accurate decisions.
Minimum Requirements:
  • Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience.
  • Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2).
  • Vulnerable Sector Check.
  • First Aid CPR C.

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.