Whole Foods Market Team Lead

1 month ago

Ottawa, Ontario, Canada Whole Foods Market Full time

Job Summary

We are seeking a highly motivated and experienced Team Lead to join our team at Whole Foods Market. As a Team Lead, you will be responsible for assisting the Team Leader in all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects. You will also be responsible for leading and developing Team Members, ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.

Key Responsibilities

  • Develop and maintain creative store layouts and product merchandising.
  • Work with the Team Leader to achieve sales, purchasing, and labor targets.
  • Assist the Team Leader in analyzing sales, reports, and labor.
  • Assist the Team Leader in annual sales and expense projections and budget preparation.
  • Assist the Team Leader with ordering and inventory management.
  • Work with the Team Leader to resolve team concerns or issues.
  • Function as the point person and departmental person in charge in the absence of the Team Leader.
  • Set and achieve the highest standards of retail execution.
  • Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions.
  • Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Communicate and maintain Team Member safety and security standards.
  • Provide timely, thorough, and thoughtful performance evaluations.
  • Consistently communicate and model WFM vision and goals.

Requirements

  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Growth mindset towards greater responsibility and ownership.
  • Desire to coach and mentor others for growth.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Thorough product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience

  • 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions

  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.

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