Customer Service Representative

2 months ago


Vancouver, British Columbia, Canada PET VALU Full time

About Pet Valu

We are a leading retail operation in North America dedicated to providing families with food and supplies for pets. Our stores are committed to helping local pets in need and partner with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Our Mission

At Pet Valu, we strive to be the Devoted Pet Lover's life-cycle partner. We invest in meaningful time with our customers, recommend the best products and services, and prioritize Safety, Compassion, Expertise, and Efficiency in all we do.

Key Responsibilities

  • Cashier and customer sales
  • Preparing merchandise orders, banking, and other miscellaneous paperwork
  • Placing small items into stock in the sales area of the store
  • Sweeping, dusting, and other general store maintenance functions
  • Assisting in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock
  • Effectively opening and closing the store while following company procedures
  • Assigning daily goals and tasks to ACEs in the absence of the Store Manager or Assistant Store Manager
  • Other duties and tasks as required

Requirements

  • At least 2 years of experience in retail or customer service
  • Working knowledge of POS system
  • Possessing an outgoing and friendly personality with strong customer service skills
  • Ability to lift 50lbs repetitively
  • Ability to work a flexible work schedule according to business needs, including evenings, weekends, and holidays
  • Ability to have reliable means of transportation to and from the store
  • A valid driver's license may be required


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