Client Care Specialist

2 months ago

Surrey, British Columbia, Canada Phoenix Society Full time
Job Summary

The Health Care Aide at Phoenix Society works under the functional direction of a Licensed Practical Nurse or other designate, and in cooperation with the interdisciplinary team, to assist in the delivery of client care in accordance with established policies, standards and procedures.

Key Responsibilities
  • Client Services
    • Establish and maintain therapeutic relationships with patients/clients/families and provide support following established care plans
    • Greet patients/clients/families, assist with storage of personal belongings and creation of a safe/comfortable environment, provide orientation of room and unit, and maintain confidentiality and respect for the patient's rights and privacy
    • Assist in the delivery of nursing care under the functional direction of a Licensed Practical Nurse or designate and perform duties such as recording of blood pressure, temperature, pulse, respiration, height and weight; administering sterile and/or non-sterile dressings; supporting personal hygiene such as bathing, grooming, oral care and feeding as required; assisting clinicians in positioning and holding children during procedures; and obtaining specimens such as urine
    • Observe and monitor patient/client progress, symptoms and behavioural changes. Report significant observations such as discomfort and/or pain, changes in vital signs, weight, body measurements, skin breakdowns, unusual incidents and/or accidents, and feedback from the client into the care planning progress to the Licensed Practical Nurse or designate
    • Respond to call bells/alarms by alerting the appropriate health care team member and/or assisting as necessary. Respond to emergent situations by calling appropriate code and assisting care team in accordance with unit/program guidelines
    • Utilize mechanical aides such as specialty beds, lifts, slide boards, mobilizers, wheelchairs and stretchers to transport clients. Provide assistance with positioning, lifting and/or transferring clients utilizing established lifting/safety techniques, and accompany patient/clients to provide assistance
    • Retrieve lab results and patient information from external systems
    • Provide input regarding improvements to client care and the efficient and safe operation of the area
  • Operations
    • Maintain a clean and safe environment; ensure call light/bell is within reach, make beds, apply side-rail requirements, empty urine bags, handle workplace hazardous materials according to procedures, and report all incidents, equipment problems and potential safety issues
    • Prepare room for discharge cleaning and/or assist in room setup. Remove bed linen and forward to laundry; make beds; empty/clean fridge; and removes extra supplies in accordance with established procedures
    • Clean equipment in the shared space such as wipe washing exam tables, wall mounted exam equipment, blood pressure units, overhead lamps, and measurement scales prior to the next patient
    • Maintain supplies in utility areas, supply cupboards, resident washrooms, bedside tables and storage areas; check supply sheets to identify items and quantities required; notify others of depleting stock and replenish accordingly; tidy supply cupboards, shelves and other areas
    • Participate in team meetings, discussions and/or related training sessions
  • Administration
    • Perform related clerical duties such as answering telephones; providing general information; ensuring requisitions are labelled with patient demographics; maintaining patient flow; requesting, collecting, filing, or returning charts to the appropriate department
    Requirements
    • Post-secondary diploma (e.g., 2 to 3 years) in nursing assistance or a related field
    • 1 to 3 years of experience providing trauma-informed acute or community health nursing care/services to patients who have a combination of physical, psychiatric and/or concurrent substance abuse/misuse disorders, or equivalent
    • Current registration with the BC Care Aide Registry is required
    • Satisfactory completion of a criminal records check with vulnerable sector screening is required
    • Satisfactory completion of Tuberculosis Screening form is required
    • Satisfactory completion of Employee Immunization Record form is required
    • First Aid 1 and Current CPR certificate is required
    • Valid driver's license is required
    Skills & Knowledge
    • Knowledge of community health nursing theory including mental health and addictions, communicable diseases, primary care and practice within a patient/family-centered approach
    • Knowledge of facilitation, mediation, and conflict resolution techniques
    • Knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
    • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
    • Demonstrated commitment to the social sector with a passion for the organization's mission is essential
    Competencies
    • Demonstrates initiative, flexibility, adaptability and resourcefulness
    • Actively seeks and incorporates feedback to inform continuous self-improvement
    • Sets goals, creates and implements action plans, monitors progress, and evaluates results
    • Adeptly manages competing tasks and uses time efficiently and effectively
    Job Knowledge & Quality of Work
    • High-degree of relevant and current job knowledge and skill
    • Consistently produces accurate, thorough, high-quality work in a timely manner

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