Telecommunications Coordinator
4 weeks ago
The Call Centre Operator serves as a vital connection between clients and the support teams, ensuring the delivery of timely and customer-centric service. The individual will engage in various responsibilities related to administrative tasks, scheduling, and the coordination of service requests.
Key Responsibilities:- Organize non-urgent patient transport appointments with designated service partners.
- Inform nursing and call centre teams of any schedule changes or delays.
- Generate and manage a variety of reports as directed by management.
- Handle phone calls and email communications with professionalism and courtesy.
- Perform additional tasks as assigned.
- Exhibit active engagement with customers, demonstrating visibility and open-mindedness.
- Provide professional assistance to facility staff, internal and external clients, and suppliers.
- Foster a team-oriented environment, ensuring effective communication and accountability while maintaining confidentiality.
- Oversee and enhance the daily operations of the office, including payroll input.
- Answer incoming calls using established phone etiquette to accurately direct calls to the appropriate service areas.
- Maintain strong relationships and communication with the hospital/facility to ensure high-quality service delivery.
- Adhere to organizational, departmental, and Human Resources policies and procedures, while being aware of current regulatory agency requirements.
- Commit to ongoing learning and actively contribute feedback on best practices.
- Preferred post-secondary education or relevant experience in a similar role.
- Proficient computer skills with a typing speed of at least 40 wpm, particularly in Microsoft Office applications such as Excel and Word, as well as familiarity with Meditech and the Internet.
- Experience with computerized maintenance management systems, including the ability to generate work orders.
- Knowledge of purchasing and supply chain management is advantageous.
- Strong organizational skills with the ability to adapt to shift changes.
- Capacity to maintain focus in high-pressure situations.
- Exceptional customer service skills, both verbal and written.
- Self-motivated and capable of working independently with minimal supervision.
- Demonstrated versatility and reliability within a multidisciplinary team.
- Experience in a healthcare setting and familiarity with medical terminology is a plus.
- Ability to meet the physical demands of the role.
- A satisfactory employment and attendance record is required.
Hours: Flexible shifts, including weekdays and weekends, subject to operational needs.
Salary: Competitive hourly rate.
Reference Code: REF828F
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