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Transportation Coordinator
2 months ago
Job Summary:
The Canadian Cancer Society is seeking a highly skilled Transportation Specialist to join our team. As a key member of our Wheels of Hope Transportation program, you will provide exceptional customer service to clients and healthcare providers, ensuring that they receive the support they need to access cancer-related appointments.
Key Responsibilities:
- Provide personalized support to clients and healthcare providers, responding to their needs and concerns in a timely and compassionate manner.
- Evaluate client needs and provide recommendations for transportation services, ensuring that clients receive the most suitable support.
- Manage client data and appointment information, maintaining accurate records and ensuring confidentiality.
- Facilitate financial transactions, including registrations and volunteer billing, while adhering to strict privacy and financial policies.
- Collaborate with volunteers and staff to ensure seamless delivery of transportation services, minimizing delays and cancellations.
- Continuously evaluate and improve processes to enhance the overall client experience and ensure compliance with program requirements.
- Maintain awareness of treatment facilities and services, providing clients with accurate information to support their needs.
- Ensure client confidentiality and maintain a welcoming environment for clients on the phone.
- Highlight other services available to clients, including the Cancer Information Healthline, CancerConnection, and the Community Services Locator.
- Actively contribute to a culture of justice, belonging, equity, diversity, and inclusion, ensuring that all staff feel represented and heard.
Requirements:
- Post-secondary education and a minimum 2-years related experience in a client-focused environment.
- Ability to deal with competing priorities, high volumes of work, and tight deadlines.
- Excellent interpersonal, organizational, and customer service skills.
- Ability to maintain confidentiality and exhibit discretion where appropriate.
- Proficient in database applications and advanced geographic knowledge.
- Knowledge of regional hospital systems is an asset.
- Ability to communicate in languages other than English is an asset.
What We Offer:
The Canadian Cancer Society offers a competitive salary, excellent benefits, and the opportunity to make a meaningful difference in the lives of Canadians with cancer. We value diversity and are committed to creating an inclusive workplace that reflects the communities we serve.