Enhanced Support Services Technician

6 days ago


Vancouver, British Columbia, Canada NTT DATA Services Full time
About the Role

We are seeking a highly skilled Enhanced Support Services Technician to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing advanced onsite and remote technical support to our senior executive clients.

Key Responsibilities
  • Provide technical support to senior executive clients, including troubleshooting and resolving complex technical issues.
  • Install and configure computer hardware and software, communications, and peripheral devices.
  • Assess and adjust technical solutions based on client needs.
  • Act as a technical liaison between our team and senior executive clients.
  • Provide preliminary or routine instruction to customers in systems, applications, and protocols.
  • Alert Manager to current or potential problems with systems, applications, or customer service requirements.
Requirements
  • Minimum 5 years' experience with desktop/software support & hardware (break/fix).
  • Minimum 5 years of experience providing support to Executive Level personnel.
  • Technical degree or equivalent combination of education and work experience.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Windows Domains, Active Directory.
  • Experience mobile device configuration and deployment, Apple iOS and Android.
  • Experience printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow).
Physical Requirements/Working Conditions
  • Must have Driver's license and reliable personal transportation.
  • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.



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