Enhanced Support Services Technician
6 days ago
We are seeking a highly skilled Enhanced Support Services Technician to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing advanced onsite and remote technical support to our senior executive clients.
Key Responsibilities- Provide technical support to senior executive clients, including troubleshooting and resolving complex technical issues.
- Install and configure computer hardware and software, communications, and peripheral devices.
- Assess and adjust technical solutions based on client needs.
- Act as a technical liaison between our team and senior executive clients.
- Provide preliminary or routine instruction to customers in systems, applications, and protocols.
- Alert Manager to current or potential problems with systems, applications, or customer service requirements.
- Minimum 5 years' experience with desktop/software support & hardware (break/fix).
- Minimum 5 years of experience providing support to Executive Level personnel.
- Technical degree or equivalent combination of education and work experience.
- Strong verbal and written communication skills.
- Experience with Microsoft Windows Domains, Active Directory.
- Experience mobile device configuration and deployment, Apple iOS and Android.
- Experience printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow).
- Must have Driver's license and reliable personal transportation.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.
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Enhanced Support Services Technician
1 week ago
Vancouver, British Columbia, Canada NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Enhanced Support Services Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).NTT DATA...
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Enhanced Support Services Technician
1 week ago
Vancouver, British Columbia, Canada NTT DATA Services Full timeReq ID: NTT DATA Services is seeking a highly skilled Enhanced Support Services Technician to join our team in Vancouver, British Columbia, Canada. As a key member of our team, you will play a pivotal role in providing advanced onsite and remote technical support to senior executive users who possess unique IT support requirements. We are looking for a...
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Enhanced Support Services Technician
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Vancouver, British Columbia, Canada NTT DATA Full timeEnhanced Support Services TechnicianNTT DATA Services is a leading IT and business services company that strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we invite you to join our team.Job SummaryWe are currently seeking a...
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Enhanced Technical Support Specialist
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Vancouver, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Enhanced Technical Support Specialist to join our team at NTT DATA Services. As an Enhanced Technical Support Specialist, you will play a critical role in providing advanced onsite and remote technical support to senior executive users who require unique IT support services.Key ResponsibilitiesProvide technical...
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Enhanced Technical Support Specialist
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