IT Support Specialist

1 month ago


Middleton, Massachusetts, Canada K2 Staffing, LLC Full time
Job Title: IT Help Desk Support

We are seeking a highly skilled and experienced IT Help Desk Support professional to join our team at K2 Staffing, LLC. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Configure and deploy new hardware and software
  • Manage and maintain IT systems, including servers, workstations, and network devices
  • Develop and implement technical solutions to improve IT system performance and efficiency
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • Minimum of 4 years of experience in a Help Desk Support role
  • Excellent technical skills, including knowledge of hardware, software, and network systems
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with remote monitoring and management (RMM) tools
Preferred Qualifications:
  • CompTIA Net+ and/or CompTIA Security+ certifications
  • CompTIA Server+ and/or CompTIA Network+ certifications
  • Experience with Microsoft Exchange Server and Active Directory
  • Experience with VOIP solutions and network firewalls

K2 Staffing, LLC offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.


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