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Strategic Merchant Partnership Specialist

3 months ago

Old Toronto, Ontario, Canada DoorDash Full time

About the Team
At DoorDash, we are expanding our presence in Canada and are seeking an Enterprise Engagement Associate to lead the strategic direction, development, and enhancement of our restaurant merchant partner relationships within the Enterprise Post-sale division. This role reports to the Engagement Manager Lead for DoorDash Canada.

About the Role
As an Enterprise Engagement Associate, you will collaborate with a dedicated team of skilled sales and relationship managers to strengthen our connections with Canada's key restaurant merchants. You will take ownership of a specific group of these partnerships and play a crucial role in launching new brand collaborations, enhancing existing merchant relationships (including introducing new products and opening new locations), and working closely with marketing and product teams to ensure a seamless experience for our merchant partners.

You're excited about this opportunity because you will...

  • Manage, cultivate, and develop strategic merchant partnerships to drive revenue growth through various initiatives including activation, marketing, product, and operations.
  • Establish strategic relationships with C-Suite executives, as well as leads in strategy, marketing, and operations to foster a top-tier partnership.
  • Collaborate across departments and act as a liaison between our merchant partners and DoorDash leadership, marketing, product, operations, and other teams.
  • Utilize playbooks, tools, and internal resources to ensure merchants receive a high-quality experience on DoorDash, addressing any challenges and striving for operational excellence.

We're excited about you because...

  • You thrive in client-facing roles and excel at building and maintaining long-term relationships.
  • You possess a strong problem-solving mindset, with a proactive approach to challenges.
  • You are enthusiastic about leveraging analytics to derive insights regarding challenges and opportunities.
  • You enjoy both detailed tasks and overarching strategies.
  • You are organized and attentive to detail.
  • You are comfortable in a fast-paced environment with multiple competing priorities.
  • You can transform broad challenges or opportunities into actionable projects with clear milestones and objectives, requiring minimal guidance.
  • You are motivated by challenges and persist where others may retreat.
  • You maintain high standards for your contributions and those of your colleagues.

Qualifications

  • 2+ years of experience in account management, sales, business development, or consulting.
  • Exceptional communication, presentation, and interpersonal skills.
  • A proven track record of driving revenue growth.
  • Demonstrated success in cross-functional teams to create innovative and effective solutions (e.g., in a sales capacity collaborating with product, marketing, and operations).
  • Strong analytical skills with the ability to provide actionable recommendations from complex datasets (advanced spreadsheet skills required).

Nice to Haves

  • Experience in marketplaces, operations, or logistics.
  • Familiarity with SQL.
  • Experience with CRM software (e.g., Salesforce).
  • Bilingual proficiency in English and French.

About DoorDash
At DoorDash, our mission to empower local economies drives our team members to act swiftly, learn continuously, and make impactful decisions that reflect empathy for our diverse users—from Dashers to merchant partners to consumers. We are a technology and logistics company that began with food delivery, and we are seeking team members who can help us evolve from a food delivery service to a comprehensive goods provider.

DoorDash is rapidly growing and continuously evolving, offering our team members the chance to share their unique insights, tackle new challenges, and take ownership of their careers. We are dedicated to supporting our employees' happiness, health, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion
We are committed to fostering a more inclusive community within our company, industry, and cities. This commitment drives us to hire and nurture diverse teams from all backgrounds, experiences, and perspectives. We believe that true innovation occurs when everyone has a seat at the table and the resources and opportunities to thrive.