Personal Lines Operations Specialist
1 week ago
We are seeking a highly motivated and experienced Personal Lines Operations Specialist to join our team at 019987 Hub International Insurance Brokers. As a key member of our Personal Lines Operations team, you will play a critical role in providing exceptional training, compliance, and operational support to our Personal Lines team.
Key Responsibilities- Provide ongoing support to our Personal Lines business units, including developing and delivering technical training content.
- Collaborate with Personal Lines management and front-line employees to identify opportunities to improve all aspects of Personal Lines, including workflows, business processes, and best practices.
- Manage our internal government auto audit and general PL quality assurance processes, documentation, and procedures.
- Conduct in-person government auto insurance, broker standards, and general procedural audits, identify any issues, prepare, and distribute audit finding reports, and recommend any corrective action required.
- Perform audits as required (e.g. annual habitational broker standards) and communicate results & recommendations.
- Travel to all offices to conduct training and in-person audits.
- Collaborate with PL management and other subject matter experts to create, maintain, and store HUB's PL information, including guidelines, carrier changes, procedures, best practices, sales aids, and communications.
- Communicate business changes to front-line employees, including sales, training, efficiencies, systems, etc, working with HUB Coastal Ops team.
- 5+ years of experience in a variety of Personal Lines roles, including a deep understanding of ICBC policies, sales, and administrative procedures.
- Level 2 General Insurance License.
- Experience working with a variety of Carrier Portals (ICBC, Auto & Residential) and EPIC.
- Good communication, problem-solving, and critical thinking skills.
- Experience and passion in training & compliance.
- Strong technical insurance knowledge of coverages.
- Ability to work independently with minimal supervision.
- Strong attention to detail and accuracy.
- Customer service-oriented with strong interpersonal skills.
- Works well in a fast-paced environment.
- Intermediate to advanced knowledge in MS Office, with focus on Excel and Word.
- Must have access to a personal vehicle for business use.
- CAIB, CIP, FCIP, CRM, or other industry designations considered an asset.
We are looking for self-starters with an entrepreneurial mindset who will take ownership of their business. We want you to be innovative and open to sharing your ideas. You will work with urgency while providing a high level of professional service towards our customers, communities, and colleagues. You are a team player who positively impacts those around you; we motivate each other to grow together. You work with a high degree of integrity and accountability.
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