Store Director

1 month ago

Prince George, British Columbia, Canada H&M Group Full time

About H&M Group

H&M Group is a global fashion company that offers a wide range of clothing and accessories for men, women, and children. Our mission is to provide high-quality, affordable fashion to customers around the world.

Job Description

We are seeking a Store Manager to join our team at H&M Group. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring that the store operates efficiently and effectively. Your primary goal will be to drive sales growth and improve customer satisfaction.

Key Responsibilities

  • Analyze and follow up on store sales and profit KPIs to maximize results
  • Work with the Area Team to set hours plans in line with sales budgets
  • Collaborate with the Management Team to ensure scheduling maximizes conversion within the hours plan
  • Prioritize and take actions in the store that have a clear impact on sales in line with the Area Team
  • Provide input to the Area on store allocation to secure a good garment level according to sales
  • Ensure execution continuously meets H&M standards and follow up using the Customer Experience Tool
  • Ensure Store Operations Best Practices are followed in the store, according to the Area plan
  • Ensure H&M customer service standards are delivered
  • Manage the recruitment, training, development, and succession planning for the store
  • Evaluate and manage the performance of the store team, including having dialogues, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop the team
  • Actively work with talent and leadership development in the store to support business needs
  • Ensure regular and clear communication with the store team on business performance, H&M's Company Culture & Values, and Country, Area, and Store goals
  • Ensure health & safety, legal, and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee and customer safety
  • Strengthen our Company Culture by promoting feedback in our daily work and coaching the store team

Requirements

  • High School Graduate or equivalent
  • 2-3 years of retail management experience or comparable experience
  • Ability to lift in excess of 20 pounds and to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results, and working to improve P&L
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and to work strategically
  • Ability to multi-task in a fast-paced environment
  • Ability to coach and apply appropriate developmental tools for each individual
  • Experience with preparing and administering progressive discipline processes and performance management as well as succession planning

Additional Information

EEOC Code: SLS

This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

Compensation: Salary range starting at $55,600.

H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process, and therefore, kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

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