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OsteoStrong Toronto Downtown Team Lead

2 months ago

Old Toronto, Ontario, Canada OsteoStrong Toronto Downtown Full time
Job Summary

We are seeking a highly motivated and experienced Centre Manager to lead our OsteoStrong Toronto Downtown team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the centre, ensuring exceptional member service, staff management, and financial health.

Key Responsibilities
  • Leadership and Team Management: Embody and promote OsteoStrong's core values, leading the Toronto Downtown centre to be a beacon of health, wellness, and community.
  • Operational Excellence: Oversee day-to-day operations, ensuring excellence in member service, staff management, and financial health.
  • Community Engagement: Champion community engagement, connecting with local organizations and individuals to enhance our wellness mission.
  • Conflict Resolution: Navigate member and staff challenges with diplomacy, leveraging kindness and honesty to maintain a harmonious environment.
Requirements
  • Leadership Experience: A leader with a heart for wellness, community, and the core values that define us.
  • Management Skills: Experience in management, with a track record of inspiring teams and delivering exceptional customer service.
  • Operational Skills: Strong operational skills, adept in planning, budgeting, and strategic execution.
  • Communication Skills: Outstanding communication and relationship-building abilities, fostering a culture of honesty, gratitude, and positivity.
Qualifications
  • Education: Bachelor's degree preferred but not required. Experience and passion for wellness and leadership can substitute for formal education.
  • Experience: At least 2 years in a management role, ideally in wellness industries.
  • Skills: Excellent customer service & client management skills. Tech-savvy, comfortable with Microsoft Office Suite and eager to learn new systems.
Physical Requirements
  • Active Engagement: Active engagement in both office and community settings.
  • Physical Abilities: Capability to manage occasional physical tasks up to 15 pounds.
What We Offer
  • Benefits: Dental care, extended health care, on-site parking, paid time off, store discount, vision care, and wellness program.
  • Schedule: Monday to Friday, with weekends as needed.