Table Games Supervisor
1 month ago
About This Role
As a key member of our Casino New Brunswick team, you will play a vital role in ensuring the smooth operation of our table games area. Under the direction of the Table Games Assistant Manager or Pit Manager, you will be responsible for monitoring the day-to-day activities of table games operations on an assigned area basis. Your primary focus will be on establishing and contributing to a safe and welcoming work environment for all employees, while providing superior customer service and conducting all games in a precise, efficient, and secure manner according to our policies and procedures.
Key Responsibilities
- Monitor Dealers in an assigned area; maintain game integrity; monitor game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Makes changes to schedules as required
- Provides input for coaching and mentoring employees
- Participates in the implementation of table games strategic plans
- Requests fill/credit issuance as required
- Verifies cash/value transactions pertaining to floats, fills credits, and tips
- Responds to, resolves, or escalates issues
- Reports irregularities and suspicious activities
- Assists in allotting player seating and waiting lists
- Maintains a tidy work area
- Liaises and communicates effectively with all appropriate operational departments
- All duties and responsibilities of a Table Games Dealer
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, and employees
- Ensures compliance with licensing laws, health and safety, and other statutory regulations
Requirements
- High School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
- Minimum 2 years of experience in gaming experience is required
- Knowledge and experience in a variety of table games required (Roulette, Baccarat, Blackjack, UTH)
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
- Computer literacy in MS Office
- Ability to successfully obtain a Responsible Beverage certification;
- Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).
- Strong and accurate mathematical skills
- Manual dexterity and the ability to stand for long periods of time
What's in it for you?
Our Compensation and Total Rewards Program is designed to ensure that performance, compensation, and rewards are linked in a fair and equitable manner. The Company's Compensation and Total Rewards Program strives to ensure that:
- The Company's Total Rewards Package is competitive within the industries and areas in which we operate.
- Extended Health benefits eligible at 3 months of employment
Great Canadian Gaming Corporation is committed to diversity, equity, and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
About Us
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities, and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Casino New Brunswick
Get your game-face on Spanning 24,000 square feet, our dynamic Casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel. You'll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex. We're all about providing incredible experiences for our guests and our team members. That's why we do our best to cultivate a positive culture, empower our team members to grow their skills, and provide opportunities for team member growth, because we know it's our people who make Casino New Brunswick the place to be.
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