Residences Manager

1 month ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, development, and a sense of community.

About the Role

The Residences Manager is a key member of our team, responsible for overseeing the day-to-day operations of the East Tower Luxury Private Residences. This role requires a strong understanding of property management, financial accounting, and budgeting, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Coordinate and manage the day-to-day operations of the East Tower
  • Develop and implement policies and procedures to ensure seamless service delivery
  • Oversee the preparation of Board Meeting packages and conduct meetings with the Board
  • Prepare and post all notices, including status certificates, as per the Condominium Act
  • Review financial reports with the Finance team to ensure budget accuracy
  • Oversee inspections of common areas and building maintenance, taking action to remedy any deficiencies
  • Facilitate hiring, onboarding, training, coaching, and development of staff
  • Coordinate scheduling, payroll, and performance reviews
  • Respond to resident complaints in accordance with the Condominium Act, Building Policy, and Four Seasons standards
  • Develop and maintain a positive community for all residents, arranging special events throughout the year
Requirements
  • Valid limited license under CMRAO
  • 2+ years of property management and/or residential operations experience
  • Working knowledge and experience in financial accounting, financial reporting, and budgeting
  • Experience in maintenance, construction, engineering, and all facets of property operation and building management
What We Offer
  • Paid time off, including vacation days, management holiday days, and sick days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meals in our employee dining room, OASIS
  • Complimentary dry cleaning of business attire
  • Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training
  • Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program
  • Employer-paid retirement plan with RRSP/TFSA flexibility

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