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Recovery Portfolio Manager

2 months ago

Mississauga, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly organized and motivated Legal Account Manager to join our team at goeasy Ltd. As a key member of our National Contact Center, you will play a critical role in helping our customers achieve their personal and financial goals.

Key Responsibilities
  • Manage assigned regional inventory (active and written off) through facilitation of collection tools and legal action.
  • Facilitate education and training for all branches in assigned region on recovery techniques, legal process, and procedures.
  • Manage deadlines and stay organized with all required legal and administrative duties.
  • Manage recovery portfolio of written off loans through action and activity, including phone calls, text messages, emails, and required legal action.
  • Proceed with legal action on delinquent accounts through the Small Claims Court process.
  • Keep up to date with the Small Claims Court rules and procedures, and the various requirements on court filings and proceedings.
  • Actively manage recoveries inventory, establish payment arrangements, settlements, garnishments, etc.
  • Apply compliance, regulatory standards, and best practice on collections.
  • Pull and analyze credit reports to review new and existing files and determine next steps.
  • Document all communications and legal activity, and upload all required documents onto internal systems (Salesforce).
  • Utilize skip trace (internal/external) as required to obtain employment/address confirmation, and any other required details.
  • Consistently hit or exceed monthly targets.
  • Collect and process payments made by customers utilizing acceptable payment methods.
Requirements
  • 1-2 years of related experience in a similar role.
  • 1-2 years Collections experience (Asset).
  • Paralegal designation or legal background (Asset).
  • Post-Secondary Education preferred (College or University).
  • Full Driver's License with access to vehicle.
  • Effective verbal, listening, and written communication skills.
  • Exceptional organization and time management skills.
  • Ability to multi-task, self-motivate, and work independently.
  • Well-versed in Microsoft Office/SharePoint (Excel, Word, Outlook).
  • Ability to maintain confidential information.
  • Excellent interpersonal skills, and ability to work with people at various levels across the organization.
  • Detail-oriented and demonstrated ability for accuracy.
About Us

At goeasy Ltd., we believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to cultivating and preserving a work culture where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.