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Customer Support Associate

3 months ago

Sherwood Park, Alberta, Canada L'OCA Full time

Customer Experience Coordinator at L'OCA

Become a vital member of L'OCA as a Customer Experience Coordinator, where your primary focus will be to enhance customer satisfaction. If you have a strong desire to provide outstanding customer service and are interested in the realms of marketing, promotions, and events, this position is tailored for you.

  • Address a variety of customer inquiries in a timely and professional manner, utilizing website forms, private messages, and emails.
  • Work closely with the social media team to interact with customers across multiple platforms representing all L'OCA brands.
  • Develop a thorough understanding of our loyalty program to assist customers with their inquiries and issues.
  • Assist the events and bookings team in executing classroom programs and creating unforgettable experiences for our clientele.

Qualifications:

  • Recent graduate in marketing or a related discipline.
  • Availability for a flexible schedule, including evenings and weekends.
  • Excellent communication skills and a commitment to delivering exceptional customer service.
  • Willingness to learn and adapt in a fast-paced environment.

Perks:

  • Opportunity to significantly impact our customers' experiences and contribute to a unique service.
  • Collaborate with a dedicated team that values and acknowledges your contributions.
  • Acquire valuable experience in marketing, promotions, and events to further develop your skill set.

If you are eager to start a rewarding career in customer experience with L'OCA, we look forward to your application.