Public Safety Communication Officer

2 months ago


Edmonton, Alberta, Canada Government of Alberta Full time

Job Summary

The Government of Alberta is seeking a highly skilled and dedicated Communication Officer to join our team at the Sheriff Operational Communication Centre (SOCC). As a key member of our team, you will be responsible for providing communication support to Sheriffs Branch and Ministry partners, ensuring timely, accurate, and effective security and dispatch services.

Key Responsibilities

  • Monitor and respond to security and dispatch calls from various stakeholders and buildings associated with the Government of Alberta.
  • Provide communication support to Sheriffs Branch and Ministry partners, including responding to alarms, safety concerns, and other emergency situations.
  • Operate and maintain communication equipment and software, including Computer Aided Dispatch and Record Management systems.
  • Collaborate with law enforcement agencies, provincial enforcement agencies, and integrated law enforcement agencies to ensure effective communication and response to emergency situations.
  • Maintain accurate and detailed records of communication and dispatch activities.

Requirements

  • Post-secondary one-year certificate in a related field, such as emergency communications or a related field.
  • Experience working in emergency dispatching and control room environments, preferably with a government agency.
  • Knowledge of Canadian Police Information Centre (CPIC) and other dispatching tools and software.
  • Excellent interpersonal and communication skills, with the ability to work effectively with managers, professionals, staff, and clients.
  • Ability to remain focused and calm under pressure, with a high standard of discretion when handling confidential information.

Working Conditions

  • Work 38.75 hours per week on a rotating schedule to provide 24-hour/7-day coverage at the SOCC.
  • Located at the Millbourne Professional Centre or at SOCC's offsite location on the Alberta Legislature Grounds.

What We Offer

  • Opportunity to work for the Government of Alberta and contribute to the safety and security of our communities.
  • Competitive salary and benefits package.
  • Opportunities for professional learning and development.
  • Positive workplace culture and work-life balance.


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