Caseworker - Patient Support Specialist

7 days ago

Fredericton, New Brunswick, Canada Innomar Strategies Full time

About the Role

The Caseworker will be responsible for managing assigned projects and/or cases, adhering to general company processes, and providing telephone support to patients, healthcare professionals, and funding bodies. This includes implementing call-centre programs, administering case-management protocols, and documenting activities in program-specific databases.

Key Responsibilities

  • Manage assigned projects and/or cases, ensuring adherence to company processes and protocols.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, including resolving funding and access issues.
  • Administer case-management protocols, including clinical monitoring, data collection, and patient follow-up.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document all activities in program-specific databases.
  • Participate in ongoing refresher training and specialized training courses as required.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
  • Communicate effectively with managers, colleagues, and program-trained staff regarding case management during absences.
  • Contribute to the training process of new caseworkers, including shadowing and call monitoring.
  • Report all Adverse Events to assigned units/departments.

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one (1) year experience in customer service.
  • Bilingual (French/English) an asset.
  • Ability to multitask, attention to detail, strong problem-solving skills, and experience in the medical and pharmaceutical field an asset.
  • Working knowledge of Word, Excel, and Outlook.

Preferred Skills

  • Advanced knowledge of pharmaceutical distribution industry.
  • Working knowledge of automated warehouse operating system.
  • Strong business and financial acumen.
  • Strong analytical and mathematical skills.
  • Ability to communicate effectively both orally and in writing.
  • Effective interpersonal and leadership skills.
  • Effective organizational skills; attention to detail.
  • Ability to consistently meet deadlines.
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
  • Excellent presentation skills.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs.

About Innomar Strategies

Innomar Strategies is a company that provides compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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