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Client Service Supervisor

2 months ago

St Catharines, Ontario, Canada SMART SUPER MART LTD Full time
Job Title: Client Service Supervisor

We are seeking a highly skilled and experienced Client Service Supervisor to join our team at SMART SUPER MART LTD. As a Client Service Supervisor, you will be responsible for overseeing the day-to-day operations of our client service team, ensuring that our clients receive exceptional service and support.

Key Responsibilities:
  • Team Management: Lead and manage a team of 5-10 client service representatives, providing guidance and support to ensure they meet their performance targets.
  • Client Service: Ensure that all client interactions are handled in a professional and timely manner, resolving issues and concerns in a fair and efficient way.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Reporting: Prepare and submit regular reports to management on team performance, client feedback, and process improvements.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 7 months to less than 1 year of experience in a client service or operations role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Office.
Work Environment:

Our team works in a fast-paced environment with a large workload, requiring the ability to work under pressure and meet tight deadlines. We offer a supportive and inclusive work environment, with opportunities for professional growth and development.

What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for professional growth and development, including training and mentorship programs.
  • Support for Diversity and Inclusion: We are committed to creating a diverse and inclusive work environment, with programs and initiatives to support employees with disabilities, newcomers and refugees, and Indigenous people.