Claims Service Representative
1 month ago
Job Summary
We are seeking a highly skilled and bilingual Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for providing exceptional customer service and fulfilling an important role in the claims creation process.
Key Responsibilities
- Field and enter new claims reports received through various methods, such as email, telephone, and fax.
- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- Manage and distribute incoming email communication from seven zonal email boxes.
- Identify the immediate needs and requirements of incoming new losses.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
Requirements
- Post-secondary education
- Insurance industry experience/exposure preferred
- Minimum 3 years' experience in a customer service/support role required
- Previous experience working in a call center environment or on a queue preferred
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
- Bilingual in English and French is required
Work Environment
Our company is committed to providing a safe and inclusive work environment. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
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