Claims Service Representative

1 month ago


Mississauga, Ontario, Canada Xpera Full time

Job Summary

We are seeking a highly skilled and bilingual Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for providing exceptional customer service and fulfilling an important role in the claims creation process.

Key Responsibilities

  • Field and enter new claims reports received through various methods, such as email, telephone, and fax.
  • Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.
  • Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
  • Manage and distribute incoming email communication from seven zonal email boxes.
  • Identify the immediate needs and requirements of incoming new losses.
  • Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
  • Generate ad-hoc statistical reports as required.
  • Support process improvements and share these with management.

Requirements

  • Post-secondary education
  • Insurance industry experience/exposure preferred
  • Minimum 3 years' experience in a customer service/support role required
  • Previous experience working in a call center environment or on a queue preferred
  • Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
  • Strong computer skills with an aptitude/ability to learn new software/databases
  • Bilingual in English and French is required

Work Environment

Our company is committed to providing a safe and inclusive work environment. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.



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