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Operations Director

2 months ago


Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at Handyman Connection of Metro Vancouver, BC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our company, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities:
  • Leadership and Management: Recruit, select, train, assign, schedule, coach, counsel, and discipline employees to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Communication and Collaboration: Communicate job expectations, plan, monitor, appraise, and review job contributions for employees and contractors to ensure that everyone is working together effectively.
  • Financial Management: Estimate materials and labor, prepare proposals, and use pricing techniques to ensure that our projects are completed on time and within budget.
  • Analysis and Reporting: Analyze data, sales, and profit on Excel, and prepare monthly reports to help us make informed business decisions.
  • Compliance and Risk Management: Understand tax calculations, WCB, and collection of remittance for employees, and maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures.
  • Professional Development: Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Staff Management: Manage staff and contractor levels, wages, hours, and contract labor to revenues, and review and approve all operational invoices and ensure they are submitted for payment.
  • Customer Service: Serve as the primary point of contact for customer issues related to equipment quality, customer service, or accidents and mishaps on-site, and communicate customer issues with operations team and contractors to devise ways of improving the customer experience.
Requirements:
  • Education: Bachelor's Degree (preferred) or a technical certification related to construction, service maintenance of buildings.
  • Experience: 2 years of experience in repair and renovation (preferred).
  • Communication: Clear and effective communication skills to satisfy the duties for a various range of clients, craftsmen, and contractors.
  • Language: Fluent to advanced English proficiency.
Work Environment:

8 hour shift, Monday to Friday, occasionally weekends. Job Types: Full-time, Permanent.

No remote work. All necessary Covid-19 precautions are in place in the office and remote work locations where jobs are carried out.