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Customer Support Sales Specialist
3 months ago
Parts & Service Sales (Customer Support Representative)
At Great West Equipment, we believe that success in the business world goes beyond merely offering exceptional products. To truly make a difference, we prioritize accountability and integrity while contributing positively to our community.
As a privately owned enterprise in the heavy machinery sector, we operate across multiple branches throughout British Columbia and the Yukon. We proudly serve as the Volvo distributor in these regions, alongside a diverse range of products including Metso crushing and screening equipment, Timberpro feller bunchers, Sennebogen material handlers, and Madill forestry products. Our organization thrives on a commitment to our team, a focus on exceeding customer expectations, and a set of core values that guide our daily operations:
BALANCE INTEGRITY GROWTH COMMITMENT ACCOUNTABILITY RESPECT
We are currently seeking a dedicated individual to join our expanding team—someone who is organized, thrives in a dynamic environment, and is eager to engage in continuous learning.
Your Role:
The primary objective of a Customer Support Representative (CSR) is to act as a trusted advisor to our customers. A successful CSR actively engages with clients, comprehends their business needs, and possesses the technical knowledge to provide timely and effective solutions. By nurturing and developing long-term relationships with both existing and potential customers, the CSR plays a crucial role in driving sales growth.
The CSR collaborates closely with the Branch Manager and Corporate Customer Support Manager to devise sales strategies and programs aimed at achieving annual budget goals.
What We Offer:
As a member of our team, you will be part of a growing business in an exciting industry that values family. This is a full-time, permanent position with a competitive compensation package that includes comprehensive health and dental benefits, as well as a company-sponsored retirement savings plan. We empower our CSRs to manage their daily activities as if they were running their own business, whether it involves scheduling, identifying market opportunities, supporting current customers, or establishing new relationships. Total compensation, including base salary, commissions, and allowances, typically ranges from $125,000 to $150,000, with no upper limit for high performers. At Great West Equipment, our greatest asset is our people, and we provide them with the resources and autonomy to cultivate their business. You will experience a profound sense of fulfillment as your efforts help us become the preferred choice for equipment, parts, and service.
Ideal Candidate Attributes:
- Service-First Attitude: You are committed to delivering exceptional solutions that support our customers, recognizing the importance of service in their livelihoods.
- Relationship Builder: You will engage with customers, understand their equipment and business needs, and foster trust through active listening and alignment with our values.
- Knowledgeable: You possess or are willing to acquire in-depth knowledge of heavy machinery and parts, including OEM and aftermarket components, to better serve our customers.
- Professional Representation: You will embody our company’s values and professionalism, distinguishing us from competitors through your service-oriented approach.
- Organized: You have established systems to manage your thoughts and daily tasks effectively, ensuring that you maximize your impact.
- Tech-Savvy: You are comfortable learning new software and can communicate effectively with both technicians and customers regarding equipment.
- Critical Thinker: You are inquisitive and analytical, gathering information about machines and products to provide innovative, service-oriented solutions.
Are you the representative we are seeking? Join us in making a difference.
Discover what it’s like to be part of Great West Equipment.
