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Senior Technical Project Coordinator

3 months ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

Pre-Contract Duties

Define and create tailored scopes of work before customer engagement.

Client Relations

Act as the main liaison for clients throughout the implementation phase. Collect requirements and necessary documentation for MLS integration related to Transaction Desk.

Vendor Coordination

Serve as the primary contact for MLS vendors. Resolve issues related to integrations (such as listing uploads for TD, MLS listing data, member synchronization discrepancies, etc.).

Project Oversight

Oversee a diverse array of customer requests for an integration team focused on Transaction Desk, including prioritizing tasks and continuously updating priorities based on new requests and evolving information. Facilitate the flow of information to both internal and external enterprise-level clients, covering contract specifics, deliverables, project status, historical data, timelines, and quality metrics. Ensure consistent and clear communication and updates both internally and externally to promote a successful project outcome. Establish and maintain a consultative relationship with MLS vendors. Coordinate project specifics, expectations, and challenges internally with various stakeholders. Guarantee the quality and completeness of project deliverables through direct oversight.

Project Execution and Continuous Support

Ensure all deliverables are completed on schedule and meet established specifications. Address customer concerns and inquiries until they are fully resolved. Set, communicate, and monitor internal deadlines for successful customer delivery.

Product Knowledge

Develop a comprehensive understanding of the company's technologies and operational processes. Possess a strong grasp of MLS systems, their backend operations, and tools for agents.

Documentation Management

Create, update, and assist in managing materials related to customer onboarding. Contribute to the development of processes and procedures aimed at enhancing operational efficiency.

Qualifications & Skills

EDUCATION: Bachelor's degree in Business, IT, or a related field. PMP certification is a plus.

EXPERIENCE: Proficient in Agile Project Management, with prior experience in a technical role within an MLS environment. TECHNICAL SKILLS: Familiarity with Jira and/or Salesforce is highly preferred; additional experience with Paragon, Matrix, or similar MLS systems is advantageous.

ESSENTIAL SKILLS:

Exceptional organizational and planning abilities - adept at maintaining accurate records and communicating project requirements promptly. Ability to work effectively and respond swiftly to both internal and external inquiries. Exhibits a strong work ethic – completes tasks promptly, embraces challenges, and assists colleagues willingly. Reliable and a strong team collaborator – contributes to team efforts, shares knowledge to enhance team efficiency, and fosters a supportive atmosphere for all colleagues. Demonstrates adaptability and flexibility – capable of adjusting priorities and workloads in a dynamic work environment. Willingness to work across multiple time zones throughout North America. Proficient with Microsoft Windows operating systems and Office applications.