Temporary Assistant Store Manager

4 weeks ago

Vancouver, British Columbia, Canada Sephora Full time

About Sephora Canada: We are dedicated to discovering and sharing beauty in the world. Our commitment to innovation, trend leadership, and exceptional customer service positions us as the most cherished beauty community across Canada. We celebrate the beauty found in our diverse communities, experiences, and the spirit of our employees.

Position Overview: The Temporary Assistant Store Manager plays a crucial role in overseeing all elements of the client experience within a designated Sephora location. This position regularly contributes to client service, maintaining sales floor standards, team leadership, and all service-related areas, including the Beauty, Skin, and Fragrance Studio, as well as beauty classes offered in-store. The Assistant Store Manager is responsible for the development of Beauty Advisors and Senior Artistry and Skincare roles.

Key Responsibilities:
  • Training & Development: Implement training programs for new hires and existing team members. Lead orientation and sales model training sessions whenever feasible.
  • Sales Experience: Ensure all team members comprehend and effectively apply Sephora's sales model, Celebrate Beauty, along with its guiding principles.
  • Client Engagement: Respond promptly to all client feedback for the store. Address all client-related issues and feedback from various sources. Regularly act as the Manager on Duty, engaging with team members and clients on the sales floor.
  • Entrepreneurial Mindset: Recognize store goals, opportunities, and trends, ensuring all team members are aligned with these objectives.
  • Employee Engagement: Embody Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
Qualifications:
  • Two to four years of experience in a similar role at a comparable volume store or equivalent internal experience.
  • Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
  • Proven ability to build teams by attracting and identifying talented store leaders who can train and develop staff to drive sales and deliver exceptional client service.
  • Demonstrated leadership on the sales floor, coaching and training team members while guiding them to success through company initiatives.
Benefits:
  • The People: Work alongside the best talent in the industry - individuals you can take pride in collaborating with.
  • The Perks: Experience exclusive discounts, gratis products, and brand events.
  • The Education: We invest significantly in training to develop your personalized career plan, helping you achieve your professional aspirations.

Compensation: The salary range is CAD $70,000 - $88,000. The final pay will depend on various factors, including qualifications and experience, as well as other legitimate business considerations relevant to the position.

Commitment to Diversity: Sephora Canada is dedicated to equal opportunity in employment and advancement. We strive to be inclusive, diverse, and representative of the communities we serve, fostering an environment where everyone can belong, grow, and build a fulfilling career.

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