AI Solutions Engineer

3 months ago

Old Toronto, Ontario, Canada Cresta CTO & co Full time

About Cresta:

Cresta is at the forefront of transforming the landscape of work through innovative artificial intelligence solutions. Our mission is to enhance the productivity of knowledge workers, enabling them to operate with unprecedented efficiency and effectiveness.

Our flagship product revolutionizes Call Center operations by providing real-time assistance to agents, coupled with a robust suite of post-call analytics and coaching tools. Founded by pioneers from the Stanford AI lab, Cresta is led by industry experts with a proven track record in AI and machine learning.

Role Overview:

As a Machine Learning Engineer within the AI Agent team, you will be an integral part of a forward-thinking group dedicated to advancing artificial intelligence technologies. This position offers a unique chance to shape our strategic initiatives and product evolution, particularly in the realm of AI Agent interfaces.

Your contributions will be vital in developing visually engaging and highly functional interfaces that facilitate seamless interactions with sophisticated AI systems. By prioritizing user-centric design, you will tackle some of the most pressing challenges in AI today, creating solutions that not only replicate human interaction but also enhance it through the rapid capabilities of AI.

Key Responsibilities:

  • Contribute significantly to the engineering team focused on Cresta's Virtual Agents.
  • Collaborate with product and engineering teams to build and refine the Cresta platform, adapting to new product requirements.
  • Maintain close alignment with customer needs, analyze technical trade-offs, and oversee customer-facing deliverables.
  • Design and develop high-quality, reusable, and well-tested system components, contributing to overall system architecture.
  • Optimize platform design and implementation for improved latency, throughput, reliability, and cost efficiency.
  • Exemplify engineering best practices in all deliverables and daily activities, setting high standards for peers.
  • Assume technical ownership of significant components of the Cresta product and platform.
  • Play a role in building a top-tier company alongside developing a leading product.

Qualifications:

  • Bachelor's degree in Computer Science or a related discipline.
  • Minimum of 3 years of experience in relevant fields.
  • Expertise in designing and maintaining clear and robust APIs, with a solid understanding of protocols such as gRPC and REST.
  • Prior experience with Virtual Agent or AI Agent systems.
  • Proficient in high-performance database schema design and query optimization.
  • Experience in deploying containerized applications using Kubernetes.
  • Familiarity with major cloud service providers.

Compensation for this role includes a competitive base salary, equity options, and a comprehensive benefits package. Actual salaries will be determined based on individual factors such as experience, skill set, and location, in compliance with local pay regulations.

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