Functional Analyst

5 days ago

Edmonton, Alberta, Canada NorQuest College Full time

Job Title: Functional Analyst

Job Summary:

We are seeking a highly skilled Functional Analyst to join our team at NorQuest College. As a Functional Analyst, you will be responsible for gathering and documenting business requirements, participating in IT Service Management processes, and providing expert advice and support to function areas.

Key Responsibilities:

  • Build and maintain designated PeopleSoft tables for daily functionality and annual updates.
  • Conduct first-stage investigations into issues raised by staff and/or students, collecting relevant information and determining the solution and/or documenting the problem for follow-up by production support provider.
  • Design and implement an interim solution when an immediate fix is not possible.
  • Provide day-to-day expert advice and support to function areas, assisting with Service Desk inquiries related to PeopleSoft and related software, and update Knowledge Base articles.
  • Create documentation of new processes, or provide expertise in the revision and maintenance of current manuals for staff.
  • Participate in PeopleSoft upgrades (PeopleTools, patches and fixes, new version upgrades) and development of new modules.
  • Analyze the impact of new functionality to existing business processes and identify opportunities for functional enhancements and determine strategies on existing customization.
  • Manage and test regulation and legislative requirement changes.
  • Create functionality analysis documents for each module on project sizing and scope.
  • Prepare testing strategies for various types of user acceptance testing (UAT) such as Patches and Fixes, PeopleTools upgrades, change requests, and PeopleSoft version upgrades.
  • Investigate and analyze requests to determine expected outcomes, business requirements and best method for generating and accessing the information.
  • Work with Business users to define report requirements in a variety of formats including spreadsheets, graphs, charts, flat files, Word merge documents.
  • Design, develop, share, and maintain report solutions using a variety of tools including PeopleSoft Query, SQL, Power BI, Crystal, Org Chart Platinum, etc. and using data from peripheral software.
  • Consult with business teams on the selection, application and implementation of metrics.
  • Take ownership of and ensure integrity of data through regular audits; troubleshoot irregularities; work with Business teams to research and correct discrepancies.

Requirements:

  • A related post-secondary diploma, a related Bachelor's degree is strongly preferred.
  • A related certification in business analysis or project management.
  • 3+ years' of experience in a functional or business analyst position or performing duties related to this position in a technical capacity.
  • Proficient Knowledge of PSQuery, PeopleTools PeopleCode, SQR, XML, SQL, web page development tools and productivity software products (Microsoft Office, 365, Adobe).
  • Experience in a post-secondary setting is an asset.

What We Offer:

We offer a competitive salary range of $68,192 - $85,241, depending on your education and experience. This is a full-time, permanent position with immediate access to our great pension and benefit programs. We also offer flexible work options and a commitment to equity, diversity, and inclusion.

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