Senior Technical Support Specialist

4 weeks ago

Labrador City, Newfoundland and Labrador, Canada Airwallex Limited Full time
About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide to manage their financial operations efficiently.

Our Mission

We strive to provide a seamless and secure payment experience for our clients, enabling them to focus on their core business activities. Our platform is designed to be scalable, flexible, and adaptable to the evolving needs of our clients.

What We Offer

As a Senior Technical Support Engineer at Airwallex, you will be part of a dynamic team that is passionate about delivering exceptional customer service. You will have the opportunity to work with a wide range of clients, from small startups to large enterprises, and help them overcome technical challenges related to payments and financial operations.

Key Responsibilities
  1. Provide technical support to clients via phone, email, and chat
  2. Troubleshoot and resolve technical issues related to payments and financial operations
  3. Collaborate with cross-functional teams to identify and implement process improvements
  4. Develop and maintain technical documentation and knowledge base articles

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and technical support. If you are a team player with excellent communication skills and a strong technical background, we encourage you to apply for this exciting opportunity.

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