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Assistant General Manager

2 months ago

St John's, Newfoundland and Labrador, Canada Atria Retirement Canada Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Atria Retirement Canada. As a key member of our leadership team, you will be responsible for ensuring the highest level of service and quality in our dining and housekeeping operations.

Key Responsibilities
  • Hiring and Training: Recruit, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff to ensure they have the skills and knowledge to provide exceptional service to our residents.
  • Performance Management: Provide timely feedback to team members and consistent performance management to ensure they meet the high standards of our company.
  • Operations Management: Establish and manage labor and supplies budgets and expenses to ensure efficient and effective operations.
  • Customer Service: Provide high levels of customer service and create a restaurant-style dining atmosphere that exceeds the expectations of our residents.
  • Quality Assurance: Work closely with the Executive Chef and General Manager/Executive Director to ensure that food, service, dining programs, and housekeeping services meet the highest standards of quality and compliance.
  • Leadership: Train team members on company standards, including cleanliness, sanitation, appearance, service, and satisfaction. Visually confirm that all tables are set according to company standards.
  • Problem-Solving: Solve issues before they become problems or complaints, and assist the General Manager/Executive Director with all aspects of community operations.
  • Accountability: Act as 'Manager on Duty' when the General Manager/Executive Director is not on site, and may perform other duties as needed and/or assigned.
Requirements
  • Education: High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
  • Experience: Two (2) years of prior work experience in 'front of house' supervision and leadership, including managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
  • Skills: Ability to work in a team setting, provide strong customer service, and basic computer skills - Microsoft Word, Excel, Outlook.
  • Physical Demands: Able to carry a serving tray with at least 4 meals and/or beverages at any given time, and able to clean apartments and dining room as needed.
  • Driving Responsibilities: Position requires driving responsibilities, and must possess a valid driver's license and meet and be in compliance with Company's Motor Vehicle Policy standards.