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EHR Implementation Project Leader

3 months ago


Mississauga, Ontario, Canada PointClickCare Full time

Position Overview

:
Reporting to the Professional Services Manager, you will serve as the main point of contact for clients, overseeing multiple customer-oriented EHR implementation initiatives concurrently. Your experience in managing client implementations within a Professional Services context will be essential, along with a demonstrated history of achieving project goals.

Core Responsibilities:

Deeply comprehend the client's operational and technical requirements. Serve as the primary liaison to client business units throughout all project phases. Conduct project initiation meetings with clients and delivery teams. Define project scope, develop project plans, and manage, monitor, and control multiple client-facing software implementations. Oversee project budgets, team resources, communications, and timelines. Ensure clients transition to the PointClickCare solution effectively, facilitating a smooth handover to support upon project completion. Track and report on project status, challenges, and proposed solutions to clients. Proactively identify and address risks and issues, escalating concerns to the project team and senior management as necessary. Report on project deployments, timelines, budgets, and revenue using internal tracking methods. Promote the ongoing development of the project management team's skills and knowledge within the PMO. Effectively manage multiple competing priorities. Contribute to the overarching objectives of the Project Management Office. Develop project plans, defining scope, objectives, deliverables, timelines, and necessary resources. Oversee the daily operational aspects of project implementation, defining tasks and resource allocation. Assist clients in transitioning from their current state to the desired future state in the most efficient manner. Update and monitor project timelines and deliverables. Provide guidance and support to the implementation team, reviewing outputs prepared by the team. Manage project-related issues and dependencies.

Required Qualifications:

Proven experience in project management at an advanced level. Familiarity with PointClickCare is advantageous but not mandatory; experience with healthcare systems (EHR, EMR, Pharmacy) is preferred. PMP certification is a plus. Positive attitude and strong work ethic. Excellent leadership and relationship-building skills, with the ability to negotiate and influence others for successful project outcomes. Outstanding interpersonal and communication skills to engage with both internal and external stakeholders. Attention to detail and a commitment to achieving high-quality results are essential. Self-motivated with the capacity to embrace new challenges. Quick learner with strong analytical and problem-solving abilities. Capability to self-manage and monitor key performance indicators effectively.