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Restaurant Operations Manager

2 months ago

Gander, Newfoundland and Labrador, Canada Pizza House Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Pizza House. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and co-ordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Food Quality and Safety
    • Estimate ingredient and supplies required for meal preparation, ensuring that our menu offerings are consistently high-quality and appealing to our customers.
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for our customers and staff.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner, resolving issues promptly and efficiently.
    • Develop and maintain strong relationships with customers, ensuring that their needs are met and exceeded.
  • Administrative Tasks
    • Prepare and submit reports, providing accurate and timely information to management.
    • Maintain records of stock, repairs, sales, and wastage, ensuring that our inventory is accurately tracked and managed.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 to less than 7 months of experience in a food service establishment.
  • Language and Communication
    • English language proficiency.
  • Work Environment and Conditions
    • Fast-paced environment.
    • Work under pressure.
    • Standing for extended periods.
    • Physically demanding.
What We Offer
  • Competitive Compensation and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment