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Account Manager
1 month ago
Alexa Translations is a leading translation service provider that helps the world's largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business.
Job Title: Account ExecutiveWe are seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries.
Key Responsibilities:- Build, develop, and manage strong client relationships with existing professional translation services clients.
- Manage the end-to-end sales cycle through active prospecting to non-spenders, handling inbound leads, and ensuring effective closure and ongoing retention of clients through proactive outreach for upcoming translation projects.
- Identify and secure product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
- Manage ongoing projects and client relationships with new professional translation clients referred by the Business Development team.
- Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer satisfaction.
- Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or quality concerns raised.
- Demonstrate strategic thinking, handle pressure, and consistently meet sales targets.
- 4+ years of experience in account management.
- Full proficiency in professional-level English and French.
- Subject matter expertise in the financial industry is a must.
- Proven ability to manage and develop relationships with C-level executives and senior managers.
- Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive).
- Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.).
- A rapidly growing, highly entrepreneurial translation services company.
- Access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required.
We are a team of passionate and dedicated professionals who are committed to delivering exceptional results and building long-term relationships with our clients. If you are a motivated and experienced sales professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.