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eBay Campaign Manager
2 months ago
We are seeking a highly skilled Seller CRM Campaign Manager to join our team at DEPT. As a key member of our Global eBay Seller CRM Programs team, you will be responsible for managing the flawless execution of seller-specific campaigns across multiple channels.
Your primary focus will be on infusing marketing principles to drive great customer outcomes, working cross-functionally to launch and track campaigns, and identifying continuous areas of improvement for customer experience, business results, and operational perfection.
Key Responsibilities- Execute comprehensive marketing campaigns across eBay's owned channels
- Implement marketing campaigns that align with company goals and objectives, ensuring timely delivery and high-quality execution
- Collaborate with cross-functional teams to ensure campaign tactics, messaging, and creative assets prioritize the customer experience and are delivered on schedule
- Communicate campaign progress and regularly update key stakeholders on campaign performance and results, providing clear and actionable insights
- End-to-end campaign management of email, push notification, and onsite marketing campaigns from creative briefing to execution
- Ensure all marketing activity is effectively targeted, delivered, and evaluated
- Report on channel performance and provide actionable insights for ongoing campaign optimization
- Proactively seek ways to optimize campaign processes and enhance the overall effectiveness of marketing efforts
- Coordinate campaign reports and share learnings to improve future campaigns
- Champion eBay, the customer, and their needs
- Brief and manage creative asset creation with the agency Creative Team while consulting eBay team leads
- Demonstrate an understanding of data-driven direct marketing strategies, showcasing knowledge in areas such as email campaigns, customer segmentation, and onsite marketing
- Experience managing and leading the end-to-end execution of digital campaigns
- Ability to write detailed and succinct creative briefs for a range of digital projects
- Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands
- Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed
- Demonstrate flexibility and an agile way of working as marketing plans and priorities evolve
- Organized, with an ability to work quickly and efficiently to ensure deadlines are met
- Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation
- Invested in results and demonstration of a can-do attitude
- Customer-first attitude, thinking not only on the specific communication you are creating, but also on the full end-to-end journey
- Good eyes for details and creatives
DEPT is committed to making a positive impact on the planet and has been Climate Neutral and B Corporation certified since 2021. We are proud to be an equal opportunity workplace that seeks to recruit, develop, nurture, and retain the most talented people from a range of diverse backgrounds, skills, and perspectives.
We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
