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Hotel Operations Supervisor

3 months ago

MontTremblant, Canada Château M.T. Inc. Full time
Position Overview

As a Hotel Operations Supervisor at Château M.T. Inc., you will play a pivotal role in ensuring the smooth functioning of our hospitality services. This permanent position requires a commitment to excellence in customer service and operational efficiency.

Employment Details
  • Employment Duration: Permanent
  • Work Language: Bilingual
  • Working Hours: 40 hours per week
QualificationsEducation
  • College/CEGEP
Experience
  • 3 to 5 years of relevant experience
Work Environment
  • Setting: Hotel, motel, resort
  • Customer Interaction: On-site customer service
Key Responsibilities
  • Coordinate activities across various departments
  • Establish work schedules and operational procedures
  • Perform duties alongside supervised staff
  • Prepare and submit detailed reports
  • Resolve operational challenges and provide technical guidance
  • Assist guests with special requirements
  • Oversee, assign, and review staff tasks
  • Recruit and train employees on job responsibilities and safety protocols
  • Ensure the functionality of computer systems and arrange necessary repairs
  • Order materials and supplies as needed
  • Manage departmental budget
  • Deliver exceptional customer service
Supervisory Role
  • Supervise a team of 5-10 individuals
Technical Skills
  • Proficient in MS Outlook
Work Conditions
  • Attention to detail is crucial
  • Ability to thrive in a fast-paced environment
  • Capable of standing for extended periods
  • Work effectively under pressure
Personal Attributes
  • Dependable and accurate
  • Client-focused with strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Flexible and proactive
  • Strong organizational skills and team-oriented
BenefitsHealth Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial Benefits
  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)
Long-term Benefits
  • Long-term care insurance
Additional Benefits
  • Free parking available
  • Wellness program