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Fresh Food Service Manager
3 months ago
Company Overview
At Farm Boy, we are dedicated to providing an enjoyable and fresh shopping experience for everyone. Our commitment extends to both our team members and customers, as we strive to create a unique environment that emphasizes quality and freshness in every aspect of our service.
As we expand our presence in Ontario, we are eager to welcome new team members who share our enthusiasm for delivering exceptional fresh food experiences.
Role Overview
The Service Department Manager is accountable for achieving the department's objectives and store goals as outlined by the Store Manager. This role involves overseeing daily operations within the department, which includes inventory management, product presentation, workforce scheduling, and ensuring outstanding customer service. All tasks must be executed in alignment with the principles of the Farm Boy Way.
Key Responsibilities:
Deliver exceptional customer service and support Farm Boy's vision of an unparalleled fresh shopping experience. Collaborate with the Store Manager and Front-End Specialist to implement strategies that effectively meet established goals and objectives while monitoring relevant systems and initiatives. Foster team development through interviewing, training, performance reviews, coaching, and recognition, while maintaining confidentiality and trust. Maintain clear and effective communication to guide the service team, including individual coaching, performance metrics, product identification, and adherence to corporate policies. Protect Farm Boy's financial data, manage safe operations, maintain documentation, and ensure the integrity of front-end staff operations. Ensure compliance with government regulations and corporate health and safety standards. Participate in store coverage as a Manager on Duty, including responsibilities such as opening and closing the store and acting as an emergency contact for the alarm system. Supervise department personnel and take responsibility for the department's performance, including customer service at the cash register, cart retrieval, and maintaining cleanliness. Schedule staff and verify attendance and payroll documentation. Oversee the management of the Floral Department, including merchandising, ordering, inventory control, and financial oversight. Be prepared to undertake additional related tasks as required.Required Qualifications
Typically requires completion of a post-secondary program focused on business, along with a minimum of 3 years of relevant supervisory or management experience, or an equivalent combination of education and experience. Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or a commitment to complete these within 6 months. Strong organizational and interpersonal skills, coupled with accurate mathematical and analytical abilities. Effective communication skills, both written and verbal. Good judgment and decision-making capabilities when interacting with customers and team members. Ability to learn and utilize both manual and automated systems and tools. Proficient in working in a fast-paced environment while prioritizing tasks and maintaining high performance standards. Flexible availability, including weekends, evenings, and holidays. Bilingual proficiency in English and French is considered an asset.Work Environment:
Providing service to multiple individuals or departments while managing several simultaneous deadlines. Required to stand and walk for extended periods during shifts. Must be able to lift, carry, or handle heavy items.Additional Information
Accommodations are available upon request for applicants and employees with disabilities.
