Executive Director, Customer Experience

2 weeks ago

Toronto, Ontario, Canada Metrolinx Full time

Employer: Metrolinx

Position: Executive Director, Customer Experience

Key Responsibilities:

  • Lead the development and implementation of customer experience strategies
  • Oversee the delivery of customer service operations
  • Collaborate with cross-functional teams to drive business results
  • Ensure compliance with regulatory requirements

Requirements:

  • Proven experience in customer experience leadership
  • Strong business acumen and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary range: $193,950-$247,850 CAD/year
  • Eligible for salary increases in accordance with company policy
  • Full health, vision, dental, and disability benefits
  • Pension plan
  • Wellness health account

How to Apply:

Please submit your resume to the designated contact.

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