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Customer Service Representative

2 months ago

Simcoe, Canada Enterprise Holdings Full time

{"h1": "Customer Service Representative", "p": "At Enterprise Holdings, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our rental car team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless rental experience from start to finish.

Responsibilities:

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Manage incoming and outgoing calls, including reservations, rate quotes, and general questions and answers
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Process returns, check-ins, and exit kiosk transactions
* Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner
* Understand and communicate rental terms and conditions, vehicle features, and other services
* May sell optional protection products, upgrades, fuel options, and other additional equipment
* Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
* Perform miscellaneous and backup duties as assigned

Requirements:

* Must be at least 18 years of age
* High school diploma or above required; some college preferred
* Must have at least 1 year prior customer service, retail, or administrative support experience
* Must have at least 1 year of prior sales experience
* Must have a valid Ontario Class G2 or G driver\u2019s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
* Must be able to work the following schedule: Monday-Friday: 7:00am-5:30pm

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

Equal Opportunity Employer/Disability/Veterans
"}