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Labour Market Attachment Support

2 months ago

Maple Ridge, British Columbia, Canada Douglas College Full time

About the Role

As a Career Coach at Douglas College, you will play a vital role in supporting clients in achieving and maintaining sustainable labour market attachments. This position requires a strong commitment to delivering exceptional customer service while meeting or exceeding service utilization targets and key performance measures.

Key Responsibilities

  • Create a personalized return to work action plan that identifies activities and objectives to support clients in reaching their employment goals.
  • Support and refer clients to access relevant community and WorkBC resources.
  • Provide one-to-one coaching on resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops, and other relevant resources.
  • Determine eligibility for financial supports and Skills Enhancement services.
  • Assess and provide clients with tailored services, including Work Experience, Skills Enhancement, Self-Employment, and Customized Employment.
  • Maintain regular contact with clients to support, motivate, and monitor their progress.
  • Review monthly Key Performance Measures (KPM) and Centre Targets with the Centre Manager to ensure the right services are provided at the right time for clients.

Requirements

  • Post-Secondary degree or equivalent level of knowledge and experience in an employment services-related field.
  • Certified Career Development Practitioner (CCDP) Certification is an asset.
  • Ability to exhibit respect for clients, client diversity, and community partners.
  • Strong oral and written communication and interpersonal skills.
  • Excellent computer skills, including MS Office Suite, database entry, and online-demand meeting applications.
  • Knowledge of local labour market and labour market trends.
  • Knowledge and awareness of WorkBC systems, processes, and financial model are an asset.

Preferred Qualifications

  • Experience in providing excellent customer service while delivering in-person and virtual services.
  • Conducting and interpreting client needs assessments.
  • Working with individuals with complex barriers and a wide range of cultural backgrounds.

Preferred but Not Essential Certifications

  • Career Development Practitioner.
  • MBTI certificate.
  • Personality Dimensions.
  • Job Club Leader.