BDC Agent
2 days ago
Unlock Your Potential as a BDC Agent at Vaughan Chrysler
We are seeking a highly motivated and customer-focused BDC Agent to join our team at Vaughan Chrysler. As a BDC Agent, you will play a critical role in engaging with customers, promoting maintenance services, and ensuring exceptional customer experiences.
Responsibilities:
- Develop and maintain strong relationships with customers to promote maintenance services and other applicable services.
- Manage inbound and outbound communications to schedule service appointments and ensure customer satisfaction.
- Adhere to departmental scorecards to meet Dilawri and OEM quality expectations.
- Maintain a clean and organized workspace, adhering to company standards.
- Stay up-to-date on new products, services, and features to provide expert advice to customers.
- Build and maintain positive relationships with customers, internal teams, and company leadership.
- Perform other tasks as required by management.
Qualifications:
- Two years of experience in customer service or a related field is an asset.
- Automotive call center experience is considered an asset.
- Experience as an Appointment Coordinator, Service Advisor, or Parts Advisor is considered an asset.
- Strong telephone skills and a friendly, cooperative attitude are essential.
- Ability to perform basic math and work in a team environment.
- Excellent attendance habits and a presentable work attire are required.
- Effective written and oral communication skills are necessary.
- Ability to take ownership of problems and bring them to completion.
- Ability to remain calm and focused under pressure to deliver exceptional customer service.
- Organizational ability and attention to detail are essential.
- Secondary School Diploma is required.
Work Schedule:
- Two weeks of Monday to Friday, 8:30am to 5:30pm, with a 1-hour unpaid lunch.
- One week with a Saturday shift, 7:30am to 4:30pm, with a day off during the week.
Why Join the Dilawri Group of Companies Service BDC?
- We offer a competitive pay structure with monthly uncapped bonuses.
- Health, dental, and extended health benefits are available after 3 months of employment.
- Pension plan available after 1 year of employment.
- Skills training and career advancement opportunities are available.
- Performance-based bonus plan with no cap.
- Interested candidates should submit their resumes via this advertisement.
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BDC Agent
6 days ago
Vaughan, Ontario, Canada Vaughan Chrysler Full timeAbout the Role:We are seeking a highly motivated and customer-focused BDC Agent to join our team at Vaughan Chrysler. As a key member of our Service Department, you will play a vital role in engaging with customers, promoting maintenance services, and ensuring exceptional customer experiences.Responsibilities:Engage with existing customers to promote...
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BDC Agent
6 days ago
Vaughan, Ontario, Canada Vaughan Chrysler Full timeAbout the Role:We are seeking a highly motivated and customer-focused BDC Agent to join our team at Vaughan Chrysler. As a key member of our Service Department, you will play a vital role in engaging with customers, promoting maintenance services, and ensuring exceptional customer experiences.Responsibilities:Engage with existing customers to promote...
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BDC Agent
1 month ago
Vaughan, Canada Vaughan Chrysler Full timeWANT TO WORK for one of Canada’s Best Managed Companies? Dilawri Group is now actively searching for a BDC Agent to join the team at Vaughan Chrysler . Responsibilities: Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services. ...